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Krax
08-18-2009, 05:47 PM
Hi,

Ive spent last two hours fighting HEM. I have 64bit Vista and PT3 worked without least bit of problem, I didnt even know that postgresql exists. I read that HEM is somewhat better though and wanted to try it.
When I double click .exe, nothing happens. Nothing, no message, no error.
I tried reinstalling postgresql, or how is it called, 3x now. I tried to follow your FAQ manuals, nothing happend. There is one thing Im not willing to do: uninstall my antivirus software, that would create way too much hassle than what am I willing to put up with. I have ESET Smart security and I did disable that.

So, is there something that I should do, or should I just give up and let it go?

Thanks for answers
Krax

Krax
08-18-2009, 06:07 PM
Jesus christ, I just read title. Well...

fozzy71
08-18-2009, 06:20 PM
What point are you at?? What was the last problem you had?

If you want to try to reinstall HM and SQL clean, you can use my cliff notes, linked here - http://www.holdemmanager.net/forum/showpost.php?p=70850&postcount=12


If you have already attempted that once, and would like some remote assistance, please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version. I probably wont have time until tomorrow evening for the support session. I am already booked up the rest of tonight.

Krax
08-18-2009, 06:42 PM
well, right now I got HEM installed. But he just doesnt react to double click. I dont have english windows right now, will it matter? Also, Ive read, that you require uninstalled antivirus for your sessions.
Also, are these problems common?
Krax

fozzy71
08-18-2009, 06:50 PM
We suggest you uninstall all firewalls and internet security, and turn off UAC and Windows Defender completely. Anti-virus usually doesn't cause problems, like the firewalls do, but that's not saying it could never cause a rpoblem.

Once you get HM installed and working properly, you can reinstall your security software one at a time, and set exceptions for HM and PostgreSQL. Then you make sure HM still works, and if it does, you install the next piece of security software. That way you will know which application is causing the conflicts.

Here are the reinstall instructions that I linked, edited just to reinstall postgresql, considering HM is installed.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.
Vista: Turn off UAC - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

Turn off Windows Firewall for installing HM and PostgreSQL. Once you get those installed you can add exceptions to the firewall. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

A) For uninstalling SQL please follow these steps:

1) Uninstall PostgreSQL from the Windows Control Panel.
2) manually delete the Program Files\Postgresql folders
3) run the command - start > run > cmd >

net user postgres /delete
4) reboot.
5) install PostgreSQL again, with your firewall uninstalled or turned off if windows firewall, using these directions and postgresql.zip version. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=176

B) Logging: - I would suggest you turn off logging on your new SQL installation as well as these other performance improvements - Top 10: HEM performance increase tips
(http://208.109.95.123/forum/showthread.php?p=62613&posted=1#post62613)

1) To turn off logging, follow these instructions. This is the first thing I do anytime I install SQL for someone.
2) Start > My Computer > Tools > Folder Options > View > UnCheck 'Hide Extensions for known file types' > OK
3) C:\Program Files\PostgreSQL\data\postgresql.conf > Right-Click > Open With.. > NotePad > Check 'Always use this program'
4) Scroll about half way down to ~Lines 245 - 260:
5) The last line of this block of code, for the 'logging_collector', must be changed from On to Off.

------------------------------------------------------------------------------
# ERROR REPORTING AND LOGGING
#------------------------------------------------------------------------------
# - Where to Log -
log_destination = 'stderr' # Valid values are combinations of
# stderr, csvlog, syslog and eventlog,
# depending on platform. csvlog
# requires logging_collector to be on.
# This is used when logging to stderr:
logging_collector = off # Enable capturing of stderr and csvlog

6) File > Save; File > Close
7) Start > Programs > PostgreSQL 8.3 > Reload Configuration.
8) Start > My Computer > C:\Program Files\PostgreSQL\data\pg_log, or C:\Program Files (x86)\PostgreSQL\data\pg_log, if you have 64 bit Vista. Delete all files in that folder. And it might be a good idea to empty your recycle bin at that point, or use a 3rd party utility like CCleaner to clean up all your junk/temporary files. You want to do this before you get to the vacuum and defrag process.
)

Krax
08-18-2009, 07:44 PM
Ive done A (read it in another post, followed to the letter) previous to my first post. The only exception was that I disabled and didnt uninstall my antivirus. I do not have windows defender nor UAC running.

I didnt think that B is necessary, so I didnt do it. Will try, but from my understanding it wont fix my problem, will it?

fozzy71
08-19-2009, 05:55 AM
Please email fabio@holdemmanager.net, with a link to this thread, and your forum name, so you can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version.