FTGU
08-18-2009, 03:34 PM
1) What version of Holdem Manager are you using?
1.08.04
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
Poker Stars. I only play on PS.
2a) Have you clicked the Start Auto Import Button?
Yes.
It reads just under import progress:
Imported 1 files.
Files Imported: 1 of 1
Hands Imported: 0
Duplicate Hands: 0
Import Error: x (where number keeps rising based upon number of hands I play)
3) Have you the settings exactly as per the FAQ for your site?
I believe so.
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
The hand histories are uploading as I play. C:\Program Files\PokerStars\HandHistory\ This is where it is saved to under Instant Hand Histories in the PS software. The computer then opens another folder automaticaly on my computer Hoooooops (its my user name). C:\Program Files\PokerStars\HandHistory\Hoooooops. Although hand histories are uploading as I play under the Hoooooops file which is under the Hand History file.
5) Are the hands being imported into Holdem Manager?
No.
5a) Do they import if you create a new database?
No.
6) Have You Tried the Table Finder and did it work?
The table manager appeared in the new data base this time. It said there were no additional tables to be found. I don't know how to use it though to be honest.
7) If you open the HH are they written in English?
Yes.
8) If your using Vista have you UAC disabled?
Windows XP.
9) Have you attached the holdemmanager.config file?
How do I do this?
1.08.04
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
Poker Stars. I only play on PS.
2a) Have you clicked the Start Auto Import Button?
Yes.
It reads just under import progress:
Imported 1 files.
Files Imported: 1 of 1
Hands Imported: 0
Duplicate Hands: 0
Import Error: x (where number keeps rising based upon number of hands I play)
3) Have you the settings exactly as per the FAQ for your site?
I believe so.
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
The hand histories are uploading as I play. C:\Program Files\PokerStars\HandHistory\ This is where it is saved to under Instant Hand Histories in the PS software. The computer then opens another folder automaticaly on my computer Hoooooops (its my user name). C:\Program Files\PokerStars\HandHistory\Hoooooops. Although hand histories are uploading as I play under the Hoooooops file which is under the Hand History file.
5) Are the hands being imported into Holdem Manager?
No.
5a) Do they import if you create a new database?
No.
6) Have You Tried the Table Finder and did it work?
The table manager appeared in the new data base this time. It said there were no additional tables to be found. I don't know how to use it though to be honest.
7) If you open the HH are they written in English?
Yes.
8) If your using Vista have you UAC disabled?
Windows XP.
9) Have you attached the holdemmanager.config file?
How do I do this?