AlexB
08-18-2009, 09:00 AM
New user - had intermittent success. Was importing OK but not now. Is it best to have separate databases for each site? Anyway, Pokerstars isn't importing now for some reason -
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.08.04
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
Import OK on other sites just not importing from Pokerstars - moves files after import but always showing as import errors
2a) Have you clicked the Start Auto Import Button?
Yes
3) Have you the settings exactly as per the FAQ for your site?
Yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes they are showing and then being moved by HEM after import is run - D:\Poker\Pokerstars\HandHistory
5) Are the hands being imported into Holdem Manager?
No
5a) Do they import if you create a new database?
No
6) Have You Tried the Table Finder and did it work?
Not too sure to be honest - I'm a new user
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
Yes it's disabled
9) Have you attached the holdemmanager.config file?
Yes
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.08.04
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
Import OK on other sites just not importing from Pokerstars - moves files after import but always showing as import errors
2a) Have you clicked the Start Auto Import Button?
Yes
3) Have you the settings exactly as per the FAQ for your site?
Yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes they are showing and then being moved by HEM after import is run - D:\Poker\Pokerstars\HandHistory
5) Are the hands being imported into Holdem Manager?
No
5a) Do they import if you create a new database?
No
6) Have You Tried the Table Finder and did it work?
Not too sure to be honest - I'm a new user
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
Yes it's disabled
9) Have you attached the holdemmanager.config file?
Yes