HEM not importing some hands on PKR.com

[Kloonike]

Sample:

Table #41749969 - Aphelion
Starting Hand #1934139397
Start time of hand: 04 Dec 2011 11:33:35
Last Hand #1934139267
Game Type: HOLD'EM
Limit Type: NO LIMIT
Table Type: RING
Money Type: REAL MONEY
Blinds are now $0.50 / $1
Button is at seat 4
Seat 4: dragonslords - $80.14
Seat 6: Kloonike - $123.15
Shuffling Deck
Moving Button to seat 6
Kloonike posts small blind ($0.50)
dragonslords posts big blind ($1)
Dealing Cards
Dealing [8 s][T s] to Kloonike
Kloonike raises to $3
dragonslords calls $3
Pot sizes: $6
Dealing Flop [J s][K c][2 s]
dragonslords checks
Kloonike bets $4
dragonslords calls $4
Pot sizes: $14
Dealing Turn [6 s]
dragonslords checks
Kloonike bets $10.50
dragonslords calls $10.50
Pot sizes: $35
Dealing River [4 h]
dragonslords checks
Kloonike bets $30
dragonslords raises to $62.64 (all-in)
Kloonike calls $62.64
Pot sizes: $160.28
dragonslords shows [K h][7 h]
Kloonike shows [8 s][T s]
Taking Rake of $0.50 from pot 1
dragonslords has One Pair: Kings
Kloonike has Flush, Jack high
Kloonike wins $159.78 with: Flush, Jack high
Seat 4: dragonslords - $0
Seat 6: Kloonike - $202.79
End of Hand #1934139397

[Patvs]

The hand import just fine for me.
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to http://www.holdemmanager.com/Downloads/HmUpdate_.07%20Internal.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) with regional settings English (United States)

[Kloonike]

Thank you for the reply.

I'm using Windows 7 64bit & Kaspersky Internet Security. All .exe files have been run as admin.

It's possible, that the hand imported fine during my session, but it's not showing up in my session reports.

My date and time formats are: d.MM.yyyy (Short date) and d. MMMM yyyy'. a.' (Long date). Will changing these have any effect on my database etc?

I've had reports of HEM missing some hands from other players in the past as well, but I haven't managed to draw any conclusions why. It's really rare when to see this happen (less than 0.1% for sure, maybe even 0.01%) and it seems like it's more common with all in pots (I don't have any facts to back it up and it could be that I just don't notice the smaller pots missing, but usually HEM results match with other tracking programs).

http://www.upload.ee/image/1865294/report_ss.jpg

I also checked the results "Vs Player" with no date range (all hands). Same same...

[Patvs]

clear filters (even though it appears no filters are selected)

Try reimporting the hands into a new database: Options--> Database Management--> Connect--> Create New Database--> (set it as default)--> Start HoldemManager



set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) with regional settings English (United States)
shortdate must be M/d/yyyy.

[Kloonike]

Thanks. I changed the date format (did not touch regional settings) & created a new database, the hand shows up now.

Is there a way to get this hand to show im my default DB?

I figured I could change the hand ID, replace my SN with something else, import and add it to my alias... any other options?

[netsrak]

I think there is something wrong with your original database. Please try a reindex of your database via pgadminIII->maintenance.

After this rename the original file containing the hand and import it again via import file.

[Speed_FANat1c]

For me other hand importing works, but this hand was not imported.

Table #44342424 - Sizzler
Starting Hand #2053057382
Start time of hand: 08 Apr 2012 12:34:47
Last Hand #2053056960
Game Type: HOLD'EM
Limit Type: NO LIMIT
Table Type: RING
Money Type: REAL MONEY
Blinds are now $0.05 / $0.10
Button is at seat 6
Seat 1: Digg4pokert - $10.80
Seat 2: Fish2 - $27.66
Seat 3: Igorkotik - $4.40
Seat 4: SPeedFANat1c - $10.12
Seat 5: Lockheed81 - $17.05
Seat 6: Duckman70 - $2.51
Shuffling Deck
Moving Button to seat 1
Fish2 posts small blind ($0.05)
Igorkotik posts big blind ($0.10)
Dealing Cards
Dealing [A s][Q c] to SPeedFANat1c
SPeedFANat1c raises to $0.40
Lockheed81 calls $0.40
Duckman70 folds
Digg4pokert folds
Fish2 calls $0.40
Igorkotik calls $0.40
Pot sizes: $1.60
Dealing Flop [5 c][8 c][6 c]
Fish2 checks
Igorkotik bets $0.10
SPeedFANat1c raises to $1.45
Lockheed81 calls $1.45
Fish2 folds
Igorkotik folds
Pot sizes: $4.60
Dealing Turn [9 d]
SPeedFANat1c checks
Lockheed81 checks
Pot sizes: $4.60
Dealing River [4 c]
SPeedFANat1c has requested more time
SPeedFANat1c bets $2.30
Lockheed81 has become disconnected and has 10 seconds to reconnect
Lockheed81 has disconnected and has been granted disconnection protection
Returning $2.30 to SPeedFANat1c uncalled
Pot sizes: $4.60
Taking Rake of $0.46 from pot 1
Lockheed81 shows [K h][K c]
Lockheed81 has Flush, King high
Lockheed81 wins $1.85, disconnection protection limited from $4.14 with: Flush, King high
SPeedFANat1c wins $2.29
Seat 1: Digg4pokert - $10.80
Seat 2: Fish2 - $27.26
Seat 3: Igorkotik - $3.90
Seat 4: SPeedFANat1c - $10.56
Seat 5: Lockheed81 - $17.05
Seat 6: Duckman70 - $2.51
End of Hand #2053057382


could you check if it imports at your system? I am using HM1, 1.12.09 version.

[Patvs]

It's a weird handhistory:

Lockheed81 has become disconnected and has 10 seconds to reconnect
Lockheed81 has disconnected and has been granted disconnection protection
Returning $2.30 to SPeedFANat1c uncalled


The line where Lockheed81 folds to your bet is missing.
Or the player deliberately disconnects, so he is allowed to go to showdown?

[Speed_FANat1c]

for me its also weird, I have seen this few times. And as I understand he did not have to fold, because he has somewhat disconect protection. As you can see he did not have to fold - he saw the showdown, he just did not win my 2.3 $, they were returned.

So it turns out - if he does not want to call - as this time he might not know if his flush is best, he disconects, and wins less but has smaller risk.

[Patvs]

This used to be possible on PartyPoker on special "disconnect protection" tables.
Where if you got disconnected--> the hand would still go to showdown.
But (smart) players (of course) abused this by disconnecting on purpose, if they wanted to see a cheap showdown. :)


Theoretically we can support this format, where the hands are imported properly.
But we'll need a lot more handhistories to see exactly what PKR writes to the handhistory in this situation.

[Speed_FANat1c]

doesn't PKR have some documentation on HH formats?

[Patvs]

I don't know.
Maybe the line "Lockheed81 has disconnected and has been granted disconnection protection" is the key.

Check if you have more handhistories that contain "has been granted disconnection protection".

[Speed_FANat1c]

found one more:

Table #44341730 - Danski's Den
Starting Hand #2053006159
Start time of hand: 08 Apr 2012 11:10:42
Last Hand #2053005191
Game Type: HOLD'EM
Limit Type: NO LIMIT
Table Type: RING
Money Type: REAL MONEY
Blinds are now $0.02 / $0.04
Button is at seat 2
Seat 1: skinnerman - $2.40
Seat 2: streetdunker - $3.94
Seat 3: iamprincess - $1.58
Seat 4: anisoropos13 - $3.36
Seat 5: SPeedFANat1c - $4
Seat 6: m6mmi86 - $3.83
Shuffling Deck
Moving Button to seat 3
anisoropos13 posts small blind ($0.02)
SPeedFANat1c posts big blind ($0.04)
Dealing Cards
Dealing [2 c][K c] to SPeedFANat1c
m6mmi86 folds
skinnerman calls $0.04
streetdunker folds
iamprincess folds
anisoropos13 calls $0.04
SPeedFANat1c checks
Pot sizes: $0.12
Dealing Flop [J h][9 d][A s]
anisoropos13 bets $0.12
SPeedFANat1c folds
skinnerman has become disconnected and has 10 seconds to reconnect
skinnerman has disconnected and has been granted disconnection protection
Returning $0.12 to anisoropos13 uncalled
Pot sizes: $0.12
Dealing Turn [8 h]
Pot sizes: $0.12
Dealing River [3 h]
Pot sizes: $0.12
Taking Rake of $0.01 from pot 1
skinnerman shows [9 h][T s]
skinnerman has One Pair: 9s
anisoropos13 shows [A d][4 s]
anisoropos13 has One Pair: Aces
anisoropos13 wins $0.11 with: One Pair: Aces
Seat 1: skinnerman - $2.36
Seat 2: streetdunker - $3.94
Seat 3: iamprincess - $1.58
Seat 4: anisoropos13 - $3.43
Seat 5: SPeedFANat1c - $3.96
Seat 6: m6mmi86 - $3.83
End of Hand #2053006159

thats it on my system I guess, it was reinstalled month eago so others are deleted

[Patvs]

If you encounter more, email them to support@holdemmanager.com
(with a link to this thread)