PandaFTP
08-17-2009, 04:51 AM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
Most updated version.
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
Pokerstars. I also play on fulltilt but the HUD works perfectly fine on full tilt.
2a) Have you clicked the Start Auto Import Button?
Yes
3) Have you the settings exactly as per the FAQ for your site?
Yes I've followed the guide pertaining to poker stars to the very last period
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
C:\Program Files (x86)\PokerStars\HandHistory\ (pokerstars)
C:\Program Files (x86)\Pokerstars\Handhistory+subfolders (what it says in HEM)
5) Are the hands being imported into Holdem Manager?
Yes In C:\Program Files (x86)\PokerStars\HandHistory\ I see a text document in my subfolder of my username on pokerstars.
5a) Do they import if you create a new database?
Not sure what this question means
6) Have You Tried the Table Finder and did it work?
Yup, it says the correct table and everything
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
Yes
9) Have you attached the holdemmanager.config file?
Yes
Most updated version.
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
Pokerstars. I also play on fulltilt but the HUD works perfectly fine on full tilt.
2a) Have you clicked the Start Auto Import Button?
Yes
3) Have you the settings exactly as per the FAQ for your site?
Yes I've followed the guide pertaining to poker stars to the very last period
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
C:\Program Files (x86)\PokerStars\HandHistory\ (pokerstars)
C:\Program Files (x86)\Pokerstars\Handhistory+subfolders (what it says in HEM)
5) Are the hands being imported into Holdem Manager?
Yes In C:\Program Files (x86)\PokerStars\HandHistory\ I see a text document in my subfolder of my username on pokerstars.
5a) Do they import if you create a new database?
Not sure what this question means
6) Have You Tried the Table Finder and did it work?
Yup, it says the correct table and everything
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
Yes
9) Have you attached the holdemmanager.config file?
Yes