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View Full Version : Lack of tournament hud leads to loss of serial...



dp21
08-15-2009, 07:49 PM
Recently used table finder to uncheck a tournament while playing and everything went off without a hitch. HUD vanished per my request and all was well. However, during the next tournament played the HUD would not return. The tourney table was visible on the table finder and was checked. Tried re-launching the hud and just about every other thing I could think of to no avail...

So I start reading and find a forum post from one with a similar dilemma. A support admin or someone along those lines posted a link to an update, which I proceeded to download and install. Now, I need to re-enter my serial to get back into HM and I'm not sure who to email to get this back...

HM is critical aspect of my game, so I'm hopful that we can resolve this issue quickly.

Thanks

fozzy71
08-15-2009, 08:05 PM
If you know your previous license code:

http://www.holdemmanager.net/registration


If you don't, please email your details to sales@holdemmanger.net.

dp21
08-15-2009, 08:13 PM
Ok, I will wait and say what sales has to say. As far as the tournament hud (or lack there of) goes do you have any recommendations/considerations that may be helpful?

fozzy71
08-15-2009, 08:15 PM
Ok, I will wait and say what sales has to say. As far as the tournament hud (or lack there of) goes do you have any recommendations/considerations that may be helpful?

Please update to the latest beta from the link in my signature.

If you have Vista, please verify that UAC is still off. If it is on, please turn it off and reboot. http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73

If that doesn't help, please answer these questions. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174