Bownarrow
08-15-2009, 03:38 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
I just downloaded the trial version
2) What Poker Site are you playing on and does the problem occur on more than 1 site? Pokerstars
2a) Have you clicked the Start Auto Import Button? Yes
3) Have you the settings exactly as per the FAQ for your site? Yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes this is fine
5) Are the hands being imported into Holdem Manager? No, it show files loading but no hands and shows "errors" for each hand
5a) Do they import if you create a new database?
no
6) Have You Tried the Table Finder and did it work? Table finder shows the table i am at but nothing about it, i.e. number of players ect.
7) If you open the HH are they written in English?
yes
8) If your using Vista have you UAC disabled? windows xp
9) Have you attached the holdemmanager.config file?
i have no idea what this means
I just downloaded the trial version
2) What Poker Site are you playing on and does the problem occur on more than 1 site? Pokerstars
2a) Have you clicked the Start Auto Import Button? Yes
3) Have you the settings exactly as per the FAQ for your site? Yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes this is fine
5) Are the hands being imported into Holdem Manager? No, it show files loading but no hands and shows "errors" for each hand
5a) Do they import if you create a new database?
no
6) Have You Tried the Table Finder and did it work? Table finder shows the table i am at but nothing about it, i.e. number of players ect.
7) If you open the HH are they written in English?
yes
8) If your using Vista have you UAC disabled? windows xp
9) Have you attached the holdemmanager.config file?
i have no idea what this means