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Master8
08-14-2009, 03:13 PM
Hi,
I ve just purchased the upgrade to the pro version.
As I was asked to do, I ve upgrade my small stakes version to the lastest beta (from 1.23a to 1.24)
But something occured and It doesn't work anymore at all. :eek:
When I try to launch it, a message says

unhandled exception has occurred...
Could not load HEMGUI version 1.0.0.0 :confused:
etc.
What can I do ? :(

fozzy71
08-14-2009, 03:57 PM
If you have Vista, please verify that UAC is still off. If it is on, please turn it off and reboot. http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73

Please uninstall any 3rd party firewalls or internent security temporarily, and turn off windows defender and windows firewall.

Make sure you have Microsoft .NET Framework 3.5 SP1, in your Control Panel > Add/Remove programs. If not, uninstall all old versions and install the newest full install of dotnetfx3.5.exe

Reboot and reinstall the betaupdate from my signature again, as soon as you reboot.

If none of that helps you will probably have to do a clean reinstall of HM:





Before you uninstall HM:

I want to re-install Holdem Manger without losing all of my settings and preferences. Can this be done? (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=98)

You want to make sure you backup your Processed/Archived hand histories (typically C:\HMArchive), your entire \config folder, and your exportednotes file. I usually just copy my entire \Holdem Manager directory.

If you have any custom HUD configs, export them, just in case you need them later - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=169

Export your HM Notes - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=119

I would also make sure you manually export the database to hand history text files - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173

This helps to insure that if anything goes wrong you can manually import the exported files to rebuild if necessary.

Most of these previous things you shouldn't need for this reinstall, but it's better safe than sorry.


Vista: Turn off UAC - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

Turn off Windows Firewall for installing HM and PostgreSQL. Once you get those installed you can add exceptions to the firewall. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171


When reinstalling HM, install the full setup, then the latest beta patch and finally your config folder if you want to use your previous hud configs.

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and other important files mentioned earlier.
2) Uninstall HM with Revo Uninstaller
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder, and import any notes and hands/database.
10) Test if it works again for a while


If you have problems or need help, please let me know.

Master8
08-14-2009, 04:17 PM
If you have Vista...

But I have XP :o
What do I do ?

fozzy71
08-14-2009, 07:12 PM
Then you do everything except the first step regarding UAC. It doesn't exist on XP, so you can ignore that step.

Master8
08-15-2009, 01:15 PM
OK, the update works ty :)
apparently, it was Microsoft .NET Framework 3.5 SP1 related.
Are you sure that I can uninstall the previous 1.1 2.0 and 3.0 ?
TY again.
G.

fozzy71
08-15-2009, 04:02 PM
OK, the update works ty :)
apparently, it was Microsoft .NET Framework 3.5 SP1 related.
Are you sure that I can uninstall the previous 1.1 2.0 and 3.0 ?
TY again.
G.

No, if you have multiple versions of .net framework installed, do NOT uninstall any.



You do not need to do the following steps, if you are not having any issues. This is just an FYI!

To do a clean install of .net framework, if you needed to for any reason:


1. Go to Control Panel -> Add/Remove Software and uninstall every Microsoft .NET Framework you can find in the list

1a. Reboot

2. Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe