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anotherday
08-13-2009, 04:17 PM
Hello!

I installed the software and updated it. When prompted I pasted my licence key.

When the activation process started it said success, press OK to continue. When I pressed OK the process just died. I then restarted and tried to run HEM again. This time only the first screen of HEM pops up and the process dies.

I re-installed it, I stopped UAC, I run it as admin, I checked date and time, I don't have the file holdemmanager.exe.ltad or whatever it was, I did everything I could find in the FAQ and still it's not working.

Here are the contains of my reg.log file:
Thursday, August 13, 2009 1:19:02 PM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (serial)" in HoldemManager.
This machine has not been activated.

Stopped looking for additional licenses.

Thursday, August 13, 2009 2:28:39 PM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (serial)" in HoldemManager.
This machine has not been activated.

Stopped looking for additional licenses.

I see it can't find its license and I can't help it.

I really need some help here.

Thanks in advance!

My OS is Windows 7, build 1100.

fozzy71
08-13-2009, 06:11 PM
Please email your details, with a a link to this thread, to sales@holdemmanger.net.

anotherday
08-15-2009, 01:57 AM
I tried to send email and G-mail said there has been a delay. I will send another one cause I forgot to include the link to the thread.

netsrak
08-15-2009, 05:20 AM
Please use sales@holdemmanager.net.

Fozzy made his "standard" typo :p

anotherday
08-15-2009, 07:30 AM
Yeah I got it :) it's ok :p