New problem with HEM

[mitjajebiga]

I have set up everything like i read on this forum, but my HEM is still not working corectly !

Auto importing is working, but there are now hands showen , which i have played today , i think the problem is that program doesnt know for which player to show hands , becouse no player name is written , and anything i do in HEM , i allway get this error

"You have not selected a player to run this report against. please click on "Change"

and if i click change and write in my name , nothing happens, like it doesnt exist

please help, i have been trying to fix this for the whole day and still no luck :(

THX

[fozzy71]

Please update to the latest beta from the link in my signature.

If you have Vista, please verify that UAC is still off. If it is on, please turn it off and reboot. http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73

Try to create a new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146

And manually import a portion of your archived files to see if the new DB behaves properly.

If that doesn't help, please answer these questions. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

If not, it may become necessary to do a complete SQL reinstall and reimport, buy I would want to see your answers and config files before that happens. I may even want to take a look at it first hand, so I can see it happen. I see similar problems a few times a month, and so far the only cure that seems to work, is a clean reinstall of PostgreSQL.




Vista: Turn off UAC - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

Turn off Windows Firewall for installing HM and PostgreSQL. Once you get those installed you can add exceptions to the firewall. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171


Before you uninstall HM:

I want to re-install Holdem Manger without losing all of my settings and preferences. Can this be done? (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=98)


How do I re-install PostgreSQL and use a previous database? (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=177)


How do I backup and restore my database? (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=12)


How do I export or import hands into and from Holdem Manager? (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173)


You want to make sure you backup your Processed/Archived hand histories, your entire \config folder, and your exportednotes file. (http://www.holdemmanager.net/faq/?f=119) I usually just copy my entire \Holdem Manager directory.

I would also make sure you manually export the database to hand history text files:

HM > Options > Database Management > Connect > Export Hands

Make sure you copy that folder as well as the other stuff I mentioned.

This helps to insure that if anything goes wrong you have backup copies of everything important.



For uninstalling SQL please follow these steps:

-Download Revo Uninstaller and use it to uninstall PostgreSQL. After it uninstalls it will give you options to select and delete all the associated registry entries. Do not do the final step which would remove the \data folder/files.
- manually delete the Program Files\Postgresql folders
- run the command - start > run > cmd >


net user postgres /delete

- reboot.
- install again, with your firewall uninstalled or turned off if windows firewall


Logging:

I would suggest you turn off logging on your new SQL installation as well as these other performance improvements - Top 10: HEM performance increase tips
(http://208.109.95.123/forum/showthread.php?p=62613&posted=1#post62613)

To turn off logging, follow these instructions. This is the first thing I do anytime I install SQL for someone.

- Start > My Computer > Tools > Folder Options > View > UnCheck 'Hide Extensions for known file types' > OK

- C:\Program Files\PostgreSQL\data\postgresql.conf > Right-Click > Open With.. > NotePad > Check 'Always use this program'

- Scroll about half way down to ~Lines 245 - 260:

- The last line of this block of code, for the 'logging_collector', must be changed from On to Off.


------------------------------------------------------------------------------
# ERROR REPORTING AND LOGGING
#------------------------------------------------------------------------------

# - Where to Log -

log_destination = 'stderr' # Valid values are combinations of
# stderr, csvlog, syslog and eventlog,
# depending on platform. csvlog
# requires logging_collector to be on.

# This is used when logging to stderr:
logging_collector = off # Enable capturing of stderr and csvlog

File > Save; File > Close

Start > Programs > PostgreSQL 8.3 > Reload Configuration.

[WhiteGun]

I have set up everything like i read on this forum, but my HEM is still not working corectly !

Auto importing is working, but there are now hands showen , which i have played today , i think the problem is that program doesnt know for which player to show hands , becouse no player name is written , and anything i do in HEM , i allway get this error

"You have not selected a player to run this report against. please click on "Change"

and if i click change and write in my name , nothing happens, like it doesnt exist

please help, i have been trying to fix this for the whole day and still no luck :(

THX

I have the same problem but my windows is xp , I have to do the same that mitjajebiga. I play in pokerstars ..

[mitjajebiga]

I have windows 7 , so i dont have UAC, there was something similar but i turned it off at the beginign... i did realize i had firewall turned on. i turned it off, restart HEM , and voila , its working :D
now i jut have to set my HUD for Shorthanded game...and i will be good. THX for help, u were very helpful.

[mitjajebiga]

Can i set firewall to ON now ? or was that the problem ?

[fozzy71]

Can i set firewall to ON now ? or was that the problem ?

Yes, if you set exceptions in your firewall for all the poker related apps. It might be called something like Trusted Programs/Applications or Safe Files List, if you use a 3rd party firewall like Comodo. UAC, Firewalls, and Internet Security programs cause massive problems for HM and your PostgreSQL database. Once you setup your firewall to ignore all their communications you should be fine.

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

I usually add my poker clients as well.