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vhuggins
08-12-2009, 12:18 PM
I've been having numerous problems with HEM since I've downloaded it and hoping I can get some help.
I'd like to fix them one at a time so here is my first problem:
I just got Full Tilt to email me a history of all tournaments I've played on their site. I extracted those files into my hand history file and started the auto import. The tourneys all imported but when I look at my graph every single one of them shows up as a loss.
I have the most recent version of HEM.
Best thing for me is if one of the mods would help fix my problem via teamviewer or something similar as I'm having multiple problems and would just like to get it working as quickly and easily as possible.
If not post a solution for me. Thanks.

netsrak
08-12-2009, 01:03 PM
Please make sure you are using the latest Beta 1.09.23a: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

I'm not sure whether the completion of tourneys works with hands send from ftp via mail so i suggest you play at least one tourney with importing the hands directly to see if it makes a difference.

Please come back if you need further help.

vhuggins
08-12-2009, 05:25 PM
I have been playing and it works properly from the point I got HEM which was a couple weeks ago but when I import the hands I played previously to purchasing HEM they all show up as losses.

I don't understand how you can't know if hands sent from FTP can be properly imported into HEM. Is this not a huge deal for any FTP players who switched from PT3 to HEM?

fozzy71
08-12-2009, 06:30 PM
PT3 exports the tournament summaries it had imported along with the hands. When you are playing live at FTP the HHs and Tourney Summaries are written to your hard drive.

It sounds to me like FTP did not send you the tournament summaries along with the hand histories. I have personally never requested my hands from FTP, but I think I will now so I can try it for myself.

vhuggins
08-12-2009, 08:04 PM
Ok, on to the next problem then.
When I play cash games on Pokerstars the hands do not show up in HEM. I have my auto import file as the same file where I save my hand histories on Pokerstars. HEM tracks the tournaments I play but does not track cash games.

fozzy71
08-12-2009, 08:32 PM
Ok, on to the next problem then.
When I play cash games on Pokerstars the hands do not show up in HEM. I have my auto import file as the same file where I save my hand histories on Pokerstars. HEM tracks the tournaments I play but does not track cash games.

Please update to the latest beta from the link in my signature. If you have Vista, please verify that UAC is still off. If it is on, please turn it off and reboot. http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 If that doesn't help, please answer these questions. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174