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Keyser112
08-12-2009, 11:53 AM
Not with new version nor beta.

it says it finds a file, but imports 0 of 0 hands.

help please.

BubbleBoy
08-12-2009, 12:35 PM
I had this error multiple times too, you just have to wait a lil bit and it will start working (thats how it's for me anyhow)

Keyser112
08-12-2009, 12:51 PM
it hasn't for almost a week now.

netsrak
08-12-2009, 01:05 PM
Move the file to a different folder and import it via import file or folder.

And make sure that your ongame client writes english handhistories.
Under Vista make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73
and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory.
Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

Keyser112
08-12-2009, 01:23 PM
it won't let me move the folder. says i need permission to preform this action

Keyser112
08-12-2009, 01:32 PM
i have all of the above selected --> uac is off, hem is being run as administrator, etc.

my hem works with other sites, but not ongame

i tried manually moving the hand history files to another file but they still are not being uploaded.

HEM has "found file" but imports hands 0 of 0.

netsrak
08-12-2009, 04:06 PM
Please check this FAQ and post the answers to the questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Keyser112
08-12-2009, 05:05 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.08.04
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
Poker Stars: Hands import but none are saved to database --> says imported with errors
Ongame: Recognizes the file location but imports 0 of 0 hands
2a) Have you clicked the Start Auto Import Button?
Yes
3) Have you the settings exactly as per the FAQ for your site?
Yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes
5) Are the hands being imported into Holdem Manager?
No
5a) Do they import if you create a new database?
No
6) Have You Tried the Table Finder and did it work?
No
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
Yes
9) Have you attached the holdemmanager.config file?
Yes

fozzy71
08-12-2009, 07:05 PM
I know you said you tried the newest beta, but can you please try it again.

http://www.holdemmanager.com/downloads/HmBetaUpdate.exe


After installing the beta update, please verify that your title bar of HM says 1.09 Beta 23a. Other than that suggestion, I should probably let netsrak finish assisting you. He is sleeping now but you can expect a reply from him in 7 or 8 hours probably.

Keyser112
08-13-2009, 02:02 PM
seems to be working after i dl'd the beta version again.

thanks for help!