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View Full Version : Poor support service - want refund



lordlucan
08-12-2009, 08:11 AM
I sent an email through the 'contact us' section of forum and have not heard anything! I can't get software to load due to password problems. How to I get my money back?

fish1000
08-12-2009, 08:32 AM
I sent an email through the 'contact us' section of forum and have not heard anything! I can't get software to load due to password problems. How to I get my money back?

I´ts probably a user problem not a software problem!

-Fish

Djay
08-12-2009, 08:55 AM
My tip is that you have been unlucky and the e-mail has stray'ed somewhere. Ive used support a few times with good results.

If i was you i would repost my support service and not give up on HEM just yet.


P.S, rereading my post i see that i come across as a HEM kiss-ass. Im not. I actually use PT3 as my primary software. I just feel that there are no reason to give up on HEM due to support that has proven itself every time ive used it.

netsrak
08-12-2009, 09:09 AM
For a refund please contact sales@holdemmanager.net.

For your problems please post them here and we will help you.


Btw. Which contact option? I think this is send to an invalid adress or something like that. Can you give me more details about which function you used?