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itdoesntwork
08-12-2009, 01:43 AM
I used the HEM Trial with no problems, then the trial period ran out.

A few days later I registered HEM (I have "Holdem + Omaha Small Stakes" now).

Tournament hands are importing correctly and the HUD appears when I link tournament tables in Table Finder.

However, none of my cash game hands import. The cash game hand history files just stay in the hand history folder, they don't get imported and don't get moved. This is the same for Omaha and Holdem cash game hand histories.

If I manually select a cash game hand history to import, it says "0 files processed".

When I first ran HEM after registering, it processed all of the cash game hands from during the period after the trial ran out but before I registered. Those HH's got moved to the folder for processed HH's, but the hands did not get entered into the database.

Note, originally I registered HEM as Holdem only, then realised my error, and cleared the licence and replaced it with a Holdem + Omaha one.

netsrak
08-12-2009, 03:30 AM
Please make sure you have the 1.09 beta 23a patch from the link in my signature.

If that doesn't help, or you need help for any reason, please let us know.

itdoesntwork
08-12-2009, 07:32 AM
The beta version fixed this issue and I was able to re-import the missed hands from the archive folder.