huge
08-11-2009, 11:46 PM
As of yesterday HEM was working fine, except that it would occasionally give me the "can't write postprefs.txt" error (sorry, can't remember the exact sequence of error messages). I saw an instruction to run HEM as Administrator to fix the problem, so I tried that. It brought up a database login screen, so I entered the password and continued. After that, no hands seem to be imported, the Table Manager comes up and shows the tables I have open, but the HUD won't start. If I have two tables open sometimes one of them gets dropped from the table manager. If I exit HEM and try to run it normally (without clicking Run as Administrator) then things get even worse ... Table Manager only opens for a second before closing.
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.09 beta 23a
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
Only play on Pokerstars
2a) Have you clicked the Start Auto Import Button?
Yes
3) Have you the settings exactly as per the FAQ for your site?
I believe so.
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes
5) Are the hands being imported into Holdem Manager?
I don't think so. Auto import is running but always says "no new hands found"
5a) Do they import if you create a new database?
Don't know.
6) Have You Tried the Table Finder and did it work?
I don't think this is relevant to my problem - Table Manager finds my tables.
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
Yes
9) Have you attached the holdemmanager.config file?
no
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.09 beta 23a
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
Only play on Pokerstars
2a) Have you clicked the Start Auto Import Button?
Yes
3) Have you the settings exactly as per the FAQ for your site?
I believe so.
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes
5) Are the hands being imported into Holdem Manager?
I don't think so. Auto import is running but always says "no new hands found"
5a) Do they import if you create a new database?
Don't know.
6) Have You Tried the Table Finder and did it work?
I don't think this is relevant to my problem - Table Manager finds my tables.
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
Yes
9) Have you attached the holdemmanager.config file?
no