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Jabracada
08-11-2009, 02:32 PM
After buying a new pc, i have had a new serial issued for my HEM professional edition. I have had it previously working, then one day it decided to stop working entirely, so i reinstalled and now i have no way of entering a new serial and thus no way of opening HEM.
Opening HEM brings up this window:
http://i27.tinypic.com/10hpq4k.jpg

And regardless of which of the options i choose i get this screen:

http://i26.tinypic.com/30jhgyb.jpg

Here are the details:

License Failure Details
--------------------------------------------------
8/11/2009 6:26:26 PM
HoldemManager.Ӥ
--------------------------------------------------

A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

DETAILS

No compiled licenses found.

No licenses found in C:\Program Files (x86)\RVG Softwarez\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-92M12-NQQHY-EPXT-2C8E)" in HoldemManager.
An unexpected error occurred while validating.
Unable to generate a temporary class (result=1).
error CS0006: Metadata file 'C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__ b77a5c561934e089\System.Xml.dll' could not be found

An unexpected error occurred while validating.
Unable to generate a temporary class (result=1).
error CS0006: Metadata file 'C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__ b77a5c561934e089\System.Xml.dll' could not be found

An unexpected error occurred while validating.
Unable to generate a temporary class (result=1).
error CS0006: Metadata file 'C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__ b77a5c561934e089\System.Xml.dll' could not be found


Stopped looking for additional licenses.

System Info
--------------------------------------------------

Timestamp: 2009-08-11T18:26:26 / 2009-08-11T19:26:26Entry Assembly: HoldemManager, Version=1.8.0.0, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Softwarez\Holdem Manager\
Platform: Windows Vista Media Center 64-bit Service Pack 2 [6.0 Build 6002]
OS Version: 6.0.6002.131072
CLR Version: 2.0.50727.4016
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: TVDU3-6TEWE-ERV22-02D33-FU41A

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 4016 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.1.2000.0 / 3.1 R 19262 for .NET 2.0
C:\Program Files (x86)\RVG Softwarez\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
7.8.0.4 / 7.8.0.4 for .NET
C:\Program Files (x86)\RVG Softwarez\Holdem Manager\DevComponents.DotNetBar2.dll

HMClass *
1.0.0.0 / 1.0.0.0 for .NET
C:\Program Files (x86)\RVG Softwarez\Holdem Manager\HMClass.dll

HoldemManager *
1.8.0.0 / 1.8.0.0 for .NET
C:\Program Files (x86)\RVG Softwarez\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 4016 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 4016 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 4016 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 4016 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 4016 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 4016 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 4016 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Xml
2.0.0.0 / 2.0 R 4016 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll



I have tried countless uninstall/reinstalls and it never gives me the option of entering my serial.

Thanks

fozzy71
08-11-2009, 03:01 PM
Please try this:

Make sure you can see hidden files:

http://www.bleepingcomputer.com/tutorials/tutorial62.html

and known file extensions:

http://www.bleepingcomputer.com/tutorials/tutorial62.html


Go to:

Start > My Computer:

C:\Program Files\RVG Software\Holdem Manager

Delete this file:

HoldemManager.exe.ldat

Restart HM and cross your fingers.


If that does not help, please contact the developer directly for assistance. Send an email with all your details, and a link to this thread, to sales@holdemmanager.net and CC roygon@gmail.com.

Jabracada
08-12-2009, 08:20 AM
I had read about HoldemManager.exe.ldat b4, but it doesnt even appear even with all hidden files + exstensions shown. Shall i just put the e-mail through?

netsrak
08-12-2009, 09:05 AM
Did you take care of the standard vista things?

Under Vista make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73
and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory.
Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

Please check this: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=159

Jabracada
08-13-2009, 06:37 AM
No luck. Have tried everything suggested, just will not let me past those screens. Guess i just have to mail support

fozzy71
08-13-2009, 11:02 AM
No luck. Have tried everything suggested, just will not let me past those screens. Guess i just have to mail support

Please email your details, with a a link to this thread, to sales@holdemmanger.net and CC roygon@gmail.com to make sure it gets thru ASAP.

Jabracada
09-09-2009, 11:59 AM
I have e mailed twice in the past 3 weeks to both these addresses and as yet have had no reply. Please help i really want HEM back i miss it now :(

fozzy71
09-09-2009, 12:06 PM
I apologize for the delay. I have forwarded this thread to the developer with an Urgent Tag on the email

Rvg72
09-09-2009, 02:02 PM
I have e mailed twice in the past 3 weeks to both these addresses and as yet have had no reply. Please help i really want HEM back i miss it now :(

sorry - there is actually a typo in the email address. It should be sales@holdemmanager.net

The problem you are having looks like a .net framework issue:

An unexpected error occurred while validating.
Unable to generate a temporary class (result=1).
error CS0006: Metadata file 'C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__ b77a5c561934e089\System.Xml.dll' could not be found

Fozzy, could you help him completely remove .net 2.0 and then reinstall it or 3.5 and that should solve the problem

Roy

fozzy71
09-09-2009, 05:12 PM
Please email me at fozzy@holdemmanager.net so we can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version. Please let me know what time zone you are in and what time/days are convenient for you.

Jabracada
09-15-2009, 07:58 AM
I will be available tonight, i have teamviewer installed. Could you e mail me so we could arrange a time?

fozzy71
09-15-2009, 10:22 AM
I will be available tonight, i have teamviewer installed. Could you e mail me so we could arrange a time?

Please email me at fozzy@holdemmanager.net so we can schedule a Teamviewer session. It is a matter of first come, first serve, for my inbox. I am booked solid all day today. I might have some time late tonight, but I wont be sure for 10 or 12 hours at least.