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Viking
08-11-2009, 10:35 AM
I have Holdem Manager 1.09 beta 23a, i no see stats and don't work autoimport hands. What a good version Holdem Manager downloads?

fozzy71
08-11-2009, 10:52 AM
Beta 23a is current.

If you have Vista, please verify that UAC is still off. (http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73) If it is on, please turn it off and reboot.

If that doesn't help, please answer these questions. (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174)

Fabreg1
08-11-2009, 11:52 AM
I'm using latest HEM version. I switched from RedKings (last played 4 days ago and HEM working fine) and now playing on Betsafe (both OnGame). It is importing and reading hands fine. Active player window is working. But nothing is showing in Table Finder and HUD not working.
XP PRO SP2

netsrak
08-11-2009, 01:13 PM
please answer and post these questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Viking
08-11-2009, 01:31 PM
3 days ago all work good, but today don't work

fozzy71
08-11-2009, 02:42 PM
3 days ago all work good, but today don't work

Please answer the questions to the link we posted.


.....
If that doesn't help, please answer these questions. (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174)

Fabreg1
08-11-2009, 05:36 PM
Hud is working but have to use Table Finder for each new table.

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

1.09 beta23a

2) What Poker Site are you playing on and does the problem occur on more than 1 site?

Betsafe/OnGame. No problem on Bodog.

2a) Have you clicked the Start Auto Import Button?

Yes

3) Have you the settings exactly as per the FAQ for your site?

Yes (but using handgrabber cos it doesn't work without)

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

Yes

5) Are the hands being imported into Holdem Manager?

Yes

5a) Do they import if you create a new database?

N/A

6) Have You Tried the Table Finder and did it work?

Yes

7) If you open the HH are they written in English?

Yes

8) If your using Vista have you UAC disabled?

Using xp pro sp2

9) Have you attached the holdemmanager.config file?

Yes

fozzy71
08-11-2009, 07:07 PM
.......

9) Have you attached the holdemmanager.config file?

Yes
...

edited out my misinformation

........

Fabreg1
08-12-2009, 10:11 AM
removed

Fabreg1
08-12-2009, 10:46 AM
I changed name and location of archive folder, and altered path in auto import, but still doesn't work.

netsrak
08-12-2009, 01:11 PM
Please attach your new holdemmanager.config file

Fabreg1
08-12-2009, 01:55 PM
Sorry, shoud've done it..

netsrak
08-12-2009, 04:15 PM
Please schedule a remote support session with our support manager. Email fabio@holdemmanager.net, with a link to this thread and your forum name, so he can setup a Teamviewer (http://www.teamviewer.com) session.