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View Full Version : HM2 crashes when using IntelliType 7.0+



ChrisK99
11-25-2011, 07:40 AM
HM2 crashes on the loading screen when using IntelliType (Versions 7.0+). It works with IntelliType 6.0, however this version doesn't support the newest keyboards.
Logfile: 37701

udbrky
11-26-2011, 03:08 PM
This looks more like an incomplete update due to antivirus/firewall.


Please delete the config folder in
7: C:\Users\username\AppData\Roaming\HoldemManager\
Showing hidden files and unhide system files: How to show hidden files in Windows 7 (http://www.bleepingcomputer.com/tutorials/tutorial151.html)
XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
Showing hidden files and unhide system files: Microsoft Corporation (http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true)
uninstall, reinstall

http://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe
Please add holdemmanager.exe, hudfuncapps.exe, postgres.exe, pg_ctl.exe and hmupdate.exe (available only during an update) to the list of exceptions in your firewall and antivirus.

ChrisK99
11-27-2011, 05:37 AM
That doesn't seem to be the problem. I deleted the config folder, uninstalled and deactivated firewall and antivirus during install and program-start.
The first start after install seemed to work (I forgot to mention that that's always the case), but after closing and reopening HM instantly the same error occured and keeps occuring.

udbrky
11-27-2011, 12:23 PM
Please send a new log.txt

ChrisK99
11-27-2011, 02:42 PM
New logfile: 38101.
Can't believe I didn't notice this before, but it only crashes when started by the favorites-key on the keyboard. But that key uses the same link as Windows XP, so I have no idea, why.

udbrky
11-28-2011, 08:05 PM
Please delete the holdemmanager.config file in
7: C:\Users\username\AppData\Roaming\HoldemManager\
Showing hidden files and unhide system files: How to show hidden files in Windows 7 (http://www.bleepingcomputer.com/tutorials/tutorial151.html)
XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
Showing hidden files and unhide system files: Microsoft Corporation (http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true)

Then restart. You'll need to change your settings and hand import info.

ChrisK99
12-02-2011, 05:13 AM
Still the same problem.
New logfile: 38731

Now, HM2 doesn't start anymore, no matter how I try to start it.
New logfile: 39031

udbrky
12-05-2011, 12:40 AM
Please delete everything except for the database and config folders in
7: C:\Users\username\AppData\Roaming\HoldemManager\
Showing hidden files and unhide system files: How to show hidden files in Windows 7 (http://www.bleepingcomputer.com/tutorials/tutorial151.html)
XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
Showing hidden files and unhide system files: Microsoft Corporation (http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true)
uninstall, reinstall

http://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe
Please add holdemmanager.exe, hudfuncapps.exe, postgres.exe, pg_ctl.exe and hmupdate.exe (available only during an update) to the list of exceptions in your firewall and antivirus.