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lolzoroflmao
11-24-2011, 06:46 AM
Hi,
I just downloaded Holdem manager and when i open the program it says can not connect to postgresSLQ.
When i click next it says enter your postgreSQL info and click retry connection. The error i am getting says: we were unable to reset your password. If anyone could help me with my problem that would be great thank you.

Patvs
11-25-2011, 04:44 AM
Turn on the secondary Logon. The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services. Starting it once should insure it works in the future also.



Try manually installing PostgreSQL with the installer from PostgreSQL: The world's most advanced open source database (http://www.postgresql.org)
Read: http://faq.holdemmanager.com/questions/70/ReinstallPostgreSQL

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If that doesn't resolve it go over the list below:

If your windows user name has any unique 'cyrillic characters' you will need to create a new windows user and install postgresql under that user. Then you can delete the windows user once it is working.


Create a new windows user in the Control Panel > User Accounts. Make sure it is an Administrator account and name it 'temporary'.


Log in to the new 'temporary' windows user account, and install postgresql using our combo installer:


*Please update to the latest version - http://rvgsoftware.fileburst.com/HmBetaUpdate.exe


1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe


Once PostgreSQL has been installed successfully you can switch back to your normal windows user account and delete the 'temporary' user from the Control Panel > User Accounts.




*If the steps above are not the solution:


This is usually a firewall or windows update issue.


Which Operating System, Firewall, and Anti-Virus are you using?




Many of those free Norton, Mcaffee, Comodo, Zonealarm, etc, 'internet security' bundles will not work well with holdem manager.


Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:


1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://faq.holdemmanager.com/questions/275/Windows+Firewall+%7B47%7D+Defender+Problems
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Free Antivirus for Windows (http://www.microsoft.com/security_essentials/)


Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).


The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services > secondary logon > right-click > start AND right-click > properties > startup type: automatic.




Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://faq.holdemmanager.com/questions/275/Windows+Firewall+%7B47%7D+Defender+Problems




1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe


If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:


1) Uninstall PostgreSQL from the Windows Control Panel.
2) run the command - start > programs > accessories > command prompt > right-click > run as administrator


net user postgres /delete


4) reboot.
5) Install PostgreSQL 8.3.9 from this link - http://www.holdemmanager.com/downloads/Postgres_8.3.9-v1.0.7.exe


Install it to a new path such as C:\PostgreSQL\8.3 instead of the default installation path.

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