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fonkey123
08-09-2009, 04:19 PM
Hey guys, I've looked for an email address for hem support but couldn't find it so I decided to come here.

I've recently changed computers, and have no access to my old hem product key. I was wondering if I could use it again on this new computer or if I would need to purchase it again?

fozzy71
08-09-2009, 04:48 PM
Email sales@holdemmanager.net for any purchase or licensing issues.

Once you get your new code, please set it up on our registration page. Then you will be able to retrieve or reset it yourself in the future. http://www.holdemmanager.net/Registration/

If you ever have technical issues with the program your fastest solution is to post a new thread here. Or you can email support@holdemmanager.net, but the former is preferred and faster for you.

fonkey123
08-09-2009, 05:00 PM
Thanks, fozzy. Now; however, I'm having problems with the installation of sql.

I used the download link off the HEM mainsite; however, the problem stems from me being on a partition on a macintosh.

The error reads

"The PostgreSQL data directory must be formatted on a NTFS formatted volume

If you wish to install the data directory on another type of partition please use initdb.exe"

I; however, cannot find the initdb executable file anywhere on my computer :(

fozzy71
08-09-2009, 05:02 PM
I am clueless about macs, and hardware in general, TBH. This is copied from a post by the other support member, netsrak:

You have 2 possibilities:
1. convert your partition to ntfs, which is the standard filesystem on actual PC systems: http://www.google.de/url?sa=t&source=web&ct=res&cd=1&url=http%3A%2F%2Fwww.aumha.org%2Fwin5%2Fa%2Fntfscv t.php&ei=ag5BSsirBJLb-Qa-lIDFCA&usg=AFQjCNG90hK_WFmx4O46Qmmvt91mq7sauw&sig2=WuLoscRaBd4MFgty6hp6aA
or
2. Install postgresql on FAT. This is not the standard installation, see: http://www.postgresql.org/docs/faqs.FAQ_windows.html#2.4


Beyond that I will be little help. If you need more assistance, please let me know and I will ask netsrak or our support manager, fabio, to assist you.