garnet04
08-07-2009, 06:05 PM
) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.08.04
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
only use pokerstars
2a) Have you clicked the Start Auto Import Button?
yes - i do this each time i open Holdem Manager
3) Have you the settings exactly as per the FAQ for your site?
yes and it worked fine until recently. It may be coincidental, but pokerstars had a minor update about the time (i think) HUD stopped working
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
yes
5) Are the hands being imported into Holdem Manager?
no
5a) Do they import if you create a new database?
have not tried, i do not want a new database
6) Have You Tried the Table Finder and did it work?
The table manager shows the correct table but not any numbers
7) If you open the HH are they written in English?
yes
8) If your using Vista have you UAC disabled?
using xp pro
9) Have you attached the holdemmanager.config file?
yes
Direct Link to This FAQ
1.08.04
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
only use pokerstars
2a) Have you clicked the Start Auto Import Button?
yes - i do this each time i open Holdem Manager
3) Have you the settings exactly as per the FAQ for your site?
yes and it worked fine until recently. It may be coincidental, but pokerstars had a minor update about the time (i think) HUD stopped working
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
yes
5) Are the hands being imported into Holdem Manager?
no
5a) Do they import if you create a new database?
have not tried, i do not want a new database
6) Have You Tried the Table Finder and did it work?
The table manager shows the correct table but not any numbers
7) If you open the HH are they written in English?
yes
8) If your using Vista have you UAC disabled?
using xp pro
9) Have you attached the holdemmanager.config file?
yes
Direct Link to This FAQ