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View Full Version : Error Message After Updating



KasinoKrime
08-06-2009, 04:01 AM
Hi -

Ever since I downloaded the new version of HEM, I get an error message that says "Holdem Manager has stopped working... Windows is collecting more information about the problem. This might take several minutes..."

Can you help me please?

fozzy71
08-06-2009, 10:05 PM
Reboot and try running the HMbetaupdate again. If that doesnt help, you may need to reinstall HM.


Before you uninstall HM:

I want to re-install Holdem Manger without losing all of my settings and preferences. Can this be done? (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=98)

You want to make sure you backup your Processed/Archived hand histories (typically C:\HMArchive), your entire \config folder, and your exportednotes file. I usually just copy my entire \Holdem Manager directory.

If you have any custom HUD configs, export them, just in case you need them later - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=169

Export your HM Notes - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=119

I would also make sure you manually export the database to hand history text files - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173

This helps to insure that if anything goes wrong you can manually import the exported files to rebuild if necessary.

Most of these previous things you shouldn't need for this reinstall, but it's better safe than sorry.


Vista: Turn off UAC - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

Turn off Windows Firewall for installing HM and PostgreSQL. Once you get those installed you can add exceptions to the firewall. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171


When reinstalling HM, install the full setup, then the latest beta patch and finally your config folder if you want to use your previous hud configs.

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and other important files mentioned earlier.
2) Uninstall HM with Revo Uninstaller
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder, and import any notes and hands/database.
10) Test if it works again for a while