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mutewitness
08-05-2009, 10:08 PM
I've used HEM (registered version 1.08.04) for a few days without any trouble, then had to format my hard drive, and after installing HEM again, I have a few problems. Now, all hands played (only Pokerstars) give me an error. After I download the HmBetaUpdate and the HMBetaUpdate23a, when I double-click to run the file, they both give me this error:

Paquet builder:
Error loading the package; see version information in order to contact the package author.

I've uninstalled and reinstalled both HEM and postgreSQL 8.3 with no success.

Please let me know what to do.

fozzy71
08-05-2009, 10:52 PM
If you have Vista, please verify that UAC is still off. (http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73) If it is on, please turn it off and reboot.

What version of HM are you at right now? What is the state of HM and PostgreSQL? Is it working, with errors, on a 15 day trial?


Please try updating to 1.09 Beta 23a again, but try downloading this copy I uploaded to my own server.

http://www.fozzypokermods.com/HM/HmBetaUpdate23a.exe


If that doesn't help anything, I will probably ask my support manager to take a look at it.

mutewitness
08-06-2009, 05:55 AM
No, I have XP SP2, I believe. HEM is: Hold'em + Omaha Manager Professional 1.08.04 (registered version). DL'd the beta and the beta23a from your link, but for some reason they don't run and give me the error I posted. I installed both of them like I did before, but for some reason I can only import the hands in the HMArchive folder, but new hands on the Pokerstars hand history give all of them errors (cash game). Tourneys seem fine, I guess, just now checked and they are imported. Dunno what the problem might be.

netsrak
08-06-2009, 06:23 AM
There is something wrong with your installation.

You should delete the config folder, reinstall Holdemmanger 1.08.04 and then update to 1.09.23a again.

mutewitness
08-07-2009, 12:32 AM
The problem is, I can run the 1.08.04 installation without any trouble, but I get the error message I posted every time I double click on either the beta or the beta23a files, so I can't update for some reason. I don't understand why.

netsrak
08-07-2009, 04:36 AM
Your Beta download file is corrupt. Please download again from the official link http://www.holdemmanager.com/downloads/HmBetaUpdate.exe or from Fozzys alternative link

mutewitness
08-07-2009, 12:47 PM
I finally got it to run. I had to change the XP language packages that were installed. Thanks for your help.