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PETERN1982
08-05-2009, 11:54 AM
Hi, i been having problems with HEM not importing hands since yesterday so i searched these forums and found i needed to get the update. I closed HEM and loaded the update and tried to open HEM. It said HEM not working windows searching for solution. I then rebooted computer and reinstalled the update, again the same problem. Iv tried to follow the other threads but still cannot get HEM to even open now. Please help.
Also on an unrelated note i purged some hands recently because HEM was running so slow and it told me to Vacuum database manually. I followed instructions but am not sure of the password i need for the postgress, without i am unable to continue.
thanks for any help you can give me.

Edit: all this is on Stars cah games.

fozzy71
08-05-2009, 12:02 PM
Your password is probably postgrespass or dbpass.

If not, it is possible to remove the need for a password. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=66


What error messages is it giving you, if any? Vista? Is UAC still turned off? Firewall on or off?

You may need to try a clean reinstall of HM.


Before you uninstall HM:

I want to re-install Holdem Manger without losing all of my settings and preferences. Can this be done? (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=98)

You want to make sure you backup your Processed/Archived hand histories (typically C:\HMArchive), your entire \config folder, and your exportednotes file. I usually just copy my entire \Holdem Manager directory.

If you have any custom HUD configs, export them, just in case you need them later - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=169

Export your HM Notes - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=119

I would also make sure you manually export the database to hand history text files - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173

This helps to insure that if anything goes wrong you can manually import the exported files to rebuild if necessary.

Most of these previous things you shouldn't need for this reinstall, but it's better safe than sorry.


Vista: Turn off UAC - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

Turn off Windows Firewall for installing HM and PostgreSQL. Once you get those installed you can add exceptions to the firewall. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171


When reinstalling HM, install the full setup, then the latest beta patch and finally your config folder if you want to use your previous hud configs.

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and other important files mentioned earlier.
2) Uninstall HM with Revo Uninstaller
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder, and import any notes and hands/database.
10) Test if it works again for a while


If you have problems or need help, please let me know.

PETERN1982
08-05-2009, 12:44 PM
I think somethings went seriously wrong. I dont think i have saved things correctly before deleting HEM and i am now unable to even re-install HEM at all. This is the messsage i recieve whilst trying to reinstall HEM - Unable to locate application file 'HoldemManagerSetupProject.msi'.

See the setup log file located at 'C:\Users\Peter\AppData\Local\Temp\VSDAE87.tmp\ins tall.log' for more information.

Have no idea whats going on, i am very computer illiterate.

netsrak
08-05-2009, 01:26 PM
You have downloaded the zip file with the installation. Unzip this file completely to a temporary folder or the desktop and start the installation from there.
And make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73 and you have Administrator rights

PETERN1982
08-05-2009, 01:52 PM
yep done all that still the same message showing.

PETERN1982
08-05-2009, 02:03 PM
An unexcpected error has occured please make a note of this code. error 0x80004005:unspecified error

fozzy71
08-05-2009, 02:18 PM
I think some of your downloaded installers were corrupt. I have had a few people with issues downloading from fileburst.

Please try downloading these copies off my personal server.

You may have to do a complete reinstall if the beta update doesnt cure it.

HmUpdate23a.exe (http://www.fozzypokermods.com/HM/HmUpdate23a.exe)

holdemmanager.zip (http://www.fozzypokermods.com/HM/holdemmanager.zip)

PETERN1982
08-05-2009, 03:18 PM
Thanks alot for that Fozzy iv now got the new HEM installed and working. Maybe a stupid question but are all my old stats and information lost and will have to start from scratch or is there a way to retrieve it after iv made such a mess of things?

PETERN1982
08-05-2009, 03:21 PM
Disregard that last post, iv started auto-import and HEM is importing alot of files so i guess il get all my info back. Thanks again for all help recieved!