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View Full Version : New Update in PokerStars HM dont work



jamaika
08-04-2009, 09:50 AM
HI later pokerStars update HM dont work, some problem in read PS files.

thelumeister
08-04-2009, 09:52 AM
same problem here. import errors. hands not recording into database and HUD not showing up. please fix!

Asuhra
08-04-2009, 09:56 AM
Yep, here too. No Pokerstars...

fozzy71
08-04-2009, 10:03 AM
Cash or tourneys? MTT or SNG? or everything?

oto1
08-04-2009, 10:04 AM
cash

jamaika
08-04-2009, 10:05 AM
Cash or tourneys? MTT or SNG? or everything?

Cash

Asuhra
08-04-2009, 10:07 AM
I just play cash, don't know about sng,etc.
Table manager detects tables but says there are 0 players.
I don't know if there are any more problems. This is just the one I noticed. no HUD

thelumeister
08-04-2009, 10:09 AM
only play cash on PS as well so dont noe about others.

fozzy71
08-04-2009, 10:11 AM
Confirmed. MTT and SNG seems to be fine.

bl00dy sputum
08-04-2009, 10:19 AM
was just redirected to this thread im having the same problem. i take it this hasnt been solved yet correct? supprt is working on it now?

Enya
08-04-2009, 10:21 AM
same for me...i hope it will get fixed very soon, SH CG without HM sucks big time lol

fozzy71
08-04-2009, 10:35 AM
Could some of you please Zip and email some of the unimported hands to support@holdemmanager, with a link to this thread, and an appropriate urgent subject line so Roy can get it fixed ASAP.

fozzy71
08-04-2009, 10:37 AM
Please post your HM version number when you mention the not importing issue.

bl00dy sputum
08-04-2009, 10:38 AM
Please post your HM version number when you mention the not importing issue.

holdem + omaha manager professional 1.09 beta 17

marius
08-04-2009, 10:45 AM
any one knows if with the latest update is working fine?

Enya
08-04-2009, 10:46 AM
nope...not for cash game...for tourney play it does for me

Kaizen2000
08-04-2009, 10:47 AM
Cash or tourneys? MTT or SNG? or everything?
Only cash, fozzy. Sent some HH from todays cashgame to roy.
Edit: I'm on 1.09beta21

Rasputin
08-04-2009, 10:50 AM
Only cash, fozzy. Sent some HH from todays cashgame to roy.
Edit: I'm on 1.09beta21

Same here.

bl00dy sputum
08-04-2009, 10:51 AM
if someone could give me the link to he latest version. is that beta 21?

thelumeister
08-04-2009, 10:53 AM
Please post your HM version number when you mention the not importing issue.

Holdem Manager Professional 1.09 beta 22

oto1
08-04-2009, 10:54 AM
Could some of you please Zip and email some of the unimported hands to support@holdemmanager, with a link to this thread, and an appropriate urgent subject line so Roy can get it fixed ASAP.

stil need it??

fozzy71
08-04-2009, 10:57 AM
OK, thx for the details. It appears to be affecting all cash games on all versions of HM. Roy is working on Beta 22a right now to get this fixed ASAP.

thelumeister
08-04-2009, 10:57 AM
stil need it??

yes do it please. i tried but i couldnt add the email for some reason. thank you greatly appreciate your help to this problem

fozzy71
08-04-2009, 10:58 AM
stil need it??

Sure, you can send a few more, to be sure Roy has a good sample for checking/testing.

Rasputin
08-04-2009, 11:00 AM
OK, thx for the details. It appears to be affecting all cash games on all versions of HM. Roy is working on Beta 22a right now to get this fixed ASAP.

I don't know that I have mentioned it before because I'm a lazy ass but you guys are the fucking nuts.

Enya
08-04-2009, 11:05 AM
I don't know that I have mentioned it before because I'm a lazy ass but you guys are the fucking nuts.

yeah totally agreed...always great AND fast work...very kind mods trying always to help with ANY problem!

Michor
08-04-2009, 11:07 AM
I agree with all above positive posts :)

Kaizen2000
08-04-2009, 11:09 AM
I don't know that I have mentioned it before because I'm a lazy ass but you guys are the fucking nuts.
Totally agree- simply the best!!!

maxipouce
08-04-2009, 11:14 AM
if you cannot wait, this is tip :


take the files from "backup" folder in program/pokerstars and replace the new files by the old files in the backup folder.

launch pokerstars with pokerstars.com (and not pokerstarsupdate)

so you have the old version of pokerstars

Michor
08-04-2009, 11:22 AM
if you cannot wait, this is tip :


take the files from "backup" folder in program/pokerstars and replace the new files by the old files in the backup folder.

launch pokerstars with pokerstars.com (and not pokerstarsupdate)

so you have the old version of pokerstars



And then you restart Pokerstars and it says: 'There is a new version, click to install'

When you say cancel, it closes the program..

fozzy71
08-04-2009, 11:36 AM
1.09 Beta 23

Stars Fix for their new update

http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Rasputin
08-04-2009, 11:38 AM
And then you restart Pokerstars and it says: 'There is a new version, click to install'

When you say cancel, it closes the program..

You're using the updater.

Go into C:\Program Files\PokerStars

You'll see an application called PokerStars. Use that.

bl00dy sputum
08-04-2009, 11:40 AM
1.09 Beta 23

Stars Fix for their new update

http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

how is it we import the older HH's form today that were not imported. i thought they were going to auto import. but they didnt

thelumeister
08-04-2009, 11:41 AM
it works! =D great job ty HEM team!

Michor
08-04-2009, 11:42 AM
it works! =D great job ty HEM team!

It does work...
Wieehh!

Jeltsin
08-04-2009, 11:43 AM
Tyvm!

bl00dy sputum
08-04-2009, 11:45 AM
dammit. mine isnt working

bl00dy sputum
08-04-2009, 11:49 AM
grrrr :(

jamaika
08-04-2009, 12:00 PM
Work to me ;) thank HM team !

Akaineko
08-04-2009, 12:03 PM
I'm having the same problem, but I'm running version 1.08.04. Is it best for me to to switch to the latest Beta and use the fix posted above?

bl00dy sputum
08-04-2009, 12:04 PM
I'm having the same problem, but I'm running version 1.08.04. Is it best for me to to switch to the latest Beta and use the fix posted above?

try it let me know if yours works. for some reason mine isnt :(

netsrak
08-04-2009, 12:07 PM
Of course, otherwise you will not get it working.

Akaineko
08-04-2009, 12:27 PM
Updated to latest Beta. The HH files I previously couldn't import have now disappeared from the Poker Stars folder, but they don't seem to have been imported into HEM.

thegrief
08-04-2009, 12:34 PM
Import now working (although multiple archived HH .txt files for same session are being created) but HUD is still out. I am using with Omaha/8.

Akaineko
08-04-2009, 12:44 PM
Just opened up a table on Stars and the import is working now.

EDIT: HUD also working.

My only problem now is finding out what happened to the files from an earlier session that weren't imported into my database, but have been removed from the Stars folder. Can anyone help with that?

D Berbatov
08-04-2009, 12:49 PM
how is it we import the older HH's form today that were not imported. i thought they were going to auto import. but they didnt

+1

Akaineko
08-04-2009, 12:55 PM
I can locate these hands, in a text file called "2009-08-04ImportErrors" in C:\Program Files\RVG Software\Holdem Manager\Importing\Logs.

But I can't figure out how to import them. :(

elgreenhornet
08-04-2009, 01:16 PM
mine isnt working either. it shows 1.09 beta 23a
when i click a hh notepad file to import it says found 0 files to process and the file stays there instead of disappearing to an error file

bl00dy sputum
08-04-2009, 01:48 PM
i still cant get it to work. nor can i get the older hh's from earlier session to import. frustrating :(

help please

Turboluvr
08-04-2009, 02:14 PM
i still cant get it to work. nor can i get the older hh's from earlier session to import. frustrating :(

help please

Try copying the hh's that won't import to a folder on your desktop and tell holdem manager to "import from folder" and select the folder you put the files in. Worked for me.

fozzy71
08-04-2009, 02:30 PM
^^^^^^^^^^^
What he said!!!


Just opened up a table on Stars and the import is working now.

EDIT: HUD also working.

My only problem now is finding out what happened to the files from an earlier session that weren't imported into my database, but have been removed from the Stars folder. Can anyone help with that?


I can locate these hands, in a text file called "2009-08-04ImportErrors" in C:\Program Files\RVG Software\Holdem Manager\Importing\Logs.

But I can't figure out how to import them. :(

You have to find the originals, which may have gotten moved to your archive folder. Then copy/paste them to a new folder as mentioned to import them. You can also request them from pokerstars support.

elgreenhornet
08-04-2009, 02:31 PM
yup that worked. new hands are importing too

veino90
08-04-2009, 05:24 PM
The hands that werent imported from an earlier session are imported now but the software tells me that all of them are duplicated. However, the tracker never did changes in my stats (didnt count the profit, sessions, etc.)

Kaizen2000
08-04-2009, 05:36 PM
Customers with Holdem+Omaha-package got no chance to update.
HM still shows 1.09beta18a, even if they try to update to 1.09beta23a.
Still no HUD available.

fozzy71
08-04-2009, 05:52 PM
The hands that werent imported from an earlier session are imported now but the software tells me that all of them are duplicated. However, the tracker never did changes in my stats (didnt count the profit, sessions, etc.)

Copy the hands to a new folder on your desktop and use the Import From Folder option.


Customers with Holdem+Omaha-package got no chance to update.
HM still shows 1.09beta18a, even if they try to update to 1.09beta23a.
Still no HUD available.

Reboot, download latest update, and install it. Your HM hasnt shut down fully which is stopping the update.

Kaizen2000
08-04-2009, 06:05 PM
Thx fozzy- told my customers to kill all running HM and postgres-processes before updating- no improvement. Reboot and updating HM after reboot- same result. Both customers use Holdem and Omaha manager, are on XP and HM still shows 1.09beta18a

fozzy71
08-04-2009, 06:22 PM
Thx fozzy- told my customers to kill all running HM and postgres-processes before updating- no improvement. Reboot and updating HM after reboot- same result. Both customers use Holdem and Omaha manager, are on XP and HM still shows 1.09beta18a

Is HM installed to a non-default location?

Right-Click > Properties on the HM shortcut, and check target path.

Make sure the update is installing to the same path.


If that doesn't help have them send an email to me, with a link to this thread, and I will take a look at it later tonight via teamviewer.

fozzy@holdemmanager.net

Kaizen2000
08-04-2009, 06:53 PM
Is HM installed to a non-default location?

Right-Click > Properties on the HM shortcut, and check target path.

Make sure the update is installing to the same path.


If that doesn't help have them send an email to me, with a link to this thread, and I will take a look at it later tonight via teamviewer.

fozzy@holdemmanager.net
Thx a lot, very kind! Deep night in germany, fozzy :). So I did escalate your advices to both customers, if it doesn't work tomorrow (CET!!!) I'll wake U up mate. Just a joke- if there still is a problem tomorrow I'll contact you via mail. Thx again.

zolicoeur
08-04-2009, 07:19 PM
Since the PS update, i dont have any HUD :mad:

I have the 1.09 beta 23 version. It imports my hands (i can see my opponents stats in the player tools) but no HUD, no table manager !!

Help ...

netsrak
08-05-2009, 03:12 AM
Please check the standard Vista things after installing the update:
Under Vista make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73
and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory.
Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

Diamond10
08-05-2009, 05:51 AM
For me my HUD isn't working for SNGs either after the update..
It opens my Table Manager but it says ''Table Manager 1.09.20'' and it says ''Hold'em Manager Professional 1.09 beta 23a''. What can or should I do?
It opens my Table Manager, but that's the only thing it does.

Please help. I am ready for any Teamviewer-session, cause I wanna have it fixed quick;)

netsrak
08-05-2009, 06:31 AM
Did you follow my Vista hints?
Is your Stars client in english?
Is your Stars client started as Adminstrator?

If you need a remote support session with our support manager please email fabio@holdemmanager.net, with a link to this thread and your forum name, so he can setup a Teamviewer (http://www.teamviewer.com) session.

Diamond10
08-05-2009, 07:39 AM
Thanks for your reply Netsrak.

I gotta admit I didn't follow the Vista Hints, cause I expected that those were correct. Now that I checked them again I saw the UAC was checked instead of unchecked.

Anyway, I just rebooted and will check it in 15 minutes if it works properly again. I got to go for a minute first.

To answer your other questions:
- Yes, my Stars-client is in English.
- Yes, my Stars-client is started as administrator.

So I hope it was because of the Vista-stuff, will update if it works in a few and otherwise I will contact fabio for a remotesession.

Once again, thanks for the reply.

shakpablo
08-05-2009, 09:27 PM
I can't see the HUD in the tables. I just dl the HMbetaupdate.exe and no changes, i can import and table manager is open but i don't see Hud in tables.

Please help asap

fozzy71
08-05-2009, 10:19 PM
I can't see the HUD in the tables. I just dl the HMbetaupdate.exe and no changes, i can import and table manager is open but i don't see Hud in tables.

Please help asap

If you have Vista, please verify that UAC is still off. (http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73) If it is on, please turn it off and reboot.

If that doesn't help, please answer these questions. (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174)

shakpablo
08-06-2009, 08:31 PM
I don't know what happend it doesnt work for me.
I have HM 1.07 and i had perfect working before pokerstars made the update. Now i can import hand but it says hands imported: 0 and import error: ~2 every hand.

netsrak
08-07-2009, 04:40 AM
Pokerstars made some Updates...

Please make sure you have the 1.09 beta 23a patch from the link in my signature.

If that doesn't help, or you need help for any reason, please let us know.

shakpablo
08-07-2009, 02:03 PM
As I told you. I have installed the patch but it doesnt work for me. What can i do?

fozzy71
08-07-2009, 02:22 PM
As I told you. I have installed the patch but it doesnt work for me. What can i do?

Please post the answers to the questions I mentioned previously.


......

If that doesn't help, please answer these questions. (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174)

tennygsr
08-08-2009, 08:30 AM
I have a similar problem which I am blaming on not being able to match the file that Poker Stars stores things in to the file that HM is looking for my HH.
Gordon

netsrak
08-08-2009, 09:31 AM
Under Vista make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73
and/or stars client, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory.
Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

check your configuration: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=147

If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

fozzy71
08-08-2009, 10:03 AM
I have a similar problem which I am blaming on not being able to match the file that Poker Stars stores things in to the file that HM is looking for my HH.
Gordon


Under Vista make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73
and/or stars client, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory.
Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

check your configuration: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=147

If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

tennygsr's thread - http://www.holdemmanager.net/forum/showthread.php?t=15140

CoreySteel
08-08-2009, 10:41 AM
Hey guys.

I'm using HM to play at iPoker and PokerStars. Before this update, importing hands from iPoker worked just fine (PokerStars obvious not because of their new update), but after this update all I get is "0 hands/files imported".

Tried rebooting, reinstalling, setting up again auto import folders, tried manually import hands via "import file(s)" or "import from folder". Nothing.

I'm using Win XP, as administrator.
Thanks for your help.

netsrak
08-08-2009, 02:07 PM
With Beta 1.09.23a on Ipoker?

Are you sure that the Ipoker handhistories are in english?

Which IPoker Skin?

gpxelnaga
08-08-2009, 04:58 PM
Hi,

I'm using the trail version, wanting to buy it... but it doens't work for pokerstars.
I've used the latest patch, but it doens't import/nor does it find my alias for pokerstars.
My account is set in english too.
http://img13.imageshack.us/img13/2232/hemproblem.jpg
http://img190.imageshack.us/img190/1467/hemproblem2.jpg

Can someone help me?
Thx in advance

CoreySteel
08-08-2009, 06:47 PM
With Beta 1.09.23a on Ipoker?

Are you sure that the Ipoker handhistories are in english?

Which IPoker Skin?

Was playing with creating/deleting folders, importing manually and now it works for iPoker. Didn't have time to try with PokerStars, to be honest.

But now I have problem with HUD.
When I press "auto import", HUD/table manager doesn't open as it used to.
Now I have to open it manually via Holdem Manager folder/HMHud.exe.
Besides that, it doesn't find tables automatically as it used to and my stats are all messy and colors have changed. I have some gray stats and I don't even use gray. + some other colors. Also "relaunch HUD doesn't work.

fozzy71
08-08-2009, 07:04 PM
Hi,

I'm using the trail version, wanting to buy it... but it doens't work for pokerstars.
I've used the latest patch, but it doens't import/nor does it find my alias for pokerstars.
My account is set in english too.
http://img13.imageshack.us/img13/2232/hemproblem.jpg
http://img190.imageshack.us/img190/1467/hemproblem2.jpg

Can someone help me?
Thx in advance

Copy any summaries and HHs that you think werent imported or have errors, from your archive folder, and paste them into a new folder on the desktop. Then use the import from folder option. If that doesn't work, try creating a new DB and importing them there. If that doesnt work we may want to do a remote support session, or have you reinstall SQL and recreate your DB.


Was playing with creating/deleting folders, importing manually and now it works for iPoker. Didn't have time to try with PokerStars, to be honest.

But now I have problem with HUD.
When I press "auto import", HUD/table manager doesn't open as it used to.
Now I have to open it manually via Holdem Manager folder/HMHud.exe.
Besides that, it doesn't find tables automatically as it used to and my stats are all messy and colors have changed. I have some gray stats and I don't even use gray. + some other colors. Also "relaunch HUD doesn't work.

Please start a new thread and answer these questions. (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174) When it asks you to attach the holdemmanager.config, also attach the prefs.xml file.

tennygsr
08-08-2009, 08:15 PM
I was apparently able to unhide the file, and when PokerStars and hm were looking at the same file then 109 and 23a were able to do their jobs.
Thanks,
tennygsr

tennygsr
08-09-2009, 10:19 AM
I was able to unhide the file PokerStars uses to save HH.
Then I made thfile HM looked at the same as the file PokerStars uses.
I had already downloaded 23a, and rebooted.
After this all seems to work.
Thanks,
tennygsr

netsrak
08-09-2009, 11:31 AM
Are you posting in 2 threads? I close the other one.

mitaka23
08-09-2009, 02:28 PM
Hi. I also had problems with PS after update. When upgrade to 1.09 beta 23a, the problem with cash game are fixed. But when play tournament table manager find my table, and save in database but HUD dont work. Accidentally I found that the HUD work only on replay table.

Can u tell me something to do, to work HUD on my tournment table?

netsrak
08-09-2009, 03:15 PM
For SnGs and MTTs your whole Pokerstars Client must be in english language.

@-bab
08-12-2009, 05:01 AM
hi, i have 1.09 beta 23a. i have hud stats ok, my hands are imported correctly but in cash result, hand or graph there is nothing with my name or whatever name i choose. I can't find name in cash result of new players that i played today for exemple.

royksoppin
08-12-2009, 06:40 AM
nvm *edit

netsrak
08-12-2009, 07:17 AM
@-bab: If you are sure that it is not a wrong filter i'm afraid your database is corrupt.
Please try to create a new one and import some hands for a test: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146

WhiteGun
08-14-2009, 01:23 AM
Hey ,

I bought HM a few days ago . I cant importing hands from PokerStars I get is "0 hands/files imported". I get the beta 1.09.

Tried rebooting, reinstalling, setting up again auto import folders, tried manually import hands via "import file(s)" or "import from folder". Nothing.

I'm using Win XP.
Thanks for your help.

netsrak
08-14-2009, 06:03 AM
Which Beta? Please make sure it is 1.09 Beta 24: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

When you try to import old hands please move them to a different folder and import the via import file or import folder.

bogdangada
08-14-2009, 07:19 AM
PS hands not importing (cash HU). I have beta 24.

Edit: It seems to work now, new played hands are importing. After I updated to beta 24 I imported the emailed hands from stars and the hands show under my opponent name, but not under my name.

Kris
08-14-2009, 09:26 AM
I've bought HM a few months ago. No problem at all since today.

I've got a problem with the HUD : no live stats and when i go to HUD options / site options i can't check "track live hands" ?

I can import file from PS by "import file".

My spec: HM 1.09 b24 / Poker stars / Windows7 and my PS database is not in the default place but i've change the settings in PS.
Live stats works fine with other tracker.:(
Need help please.

fozzy71
08-14-2009, 10:29 AM
Live-Tracking is not available at PokerStars or Full-Tilt. Their poker client's make it basically impossible.

netsrak
08-14-2009, 10:30 AM
Track live hands for Pokerstars is not allowed by Stars, so its disabled.

What do you mean with Live stats - the HUD?

After installing the Updates you need to recheck your administrator settings for the Stars client for holdemmanager.exe und hmhud.exe

If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Kris
08-14-2009, 10:36 AM
Well ok but how can i make my HUD back ? :)

fozzy71
08-14-2009, 10:43 AM
Well ok but how can i make my HUD back ? :)

Like this:


.......
If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Please post the answers in a new thread, not here.

WhiteGun
08-14-2009, 06:34 PM
Which Beta? Please make sure it is 1.09 Beta 24: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

When you try to import old hands please move them to a different folder and import the via import file or import folder.

Thanks for your help. the problem was reparied. sorry for my english, i hope you undertand me.

Kris
08-15-2009, 11:04 AM
Like this:



Please post the answers in a new thread, not here.

ok i'll try that.