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View Full Version : Prefetch FTP not working



TJD
08-04-2009, 08:16 AM
As requested by Fozzy

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.09.Beta 22

2) What Poker Site are you playing on and does the problem occur on more than 1 site?
FTP. Not tried it on other sites but was OK on FTP until recently

2a) Have you clicked the Start Auto Import Button?
Yes

3) Have you the settings exactly as per the FAQ for your site?
Yes as far as I know

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes

5) Are the hands being imported into Holdem Manager?
Yes

5a) Do they import if you create a new database?
N/A

6) Have You Tried the Table Finder and did it work?
See image - OK once I have played a hand

7) If you open the HH are they written in English?
yes

8) If your using Vista have you UAC disabled?
XP3

9) Have you attached the holdemmanager.config file?
Yes

2 images attached as well

trevor

fozzy71
08-04-2009, 09:22 AM
.....
6) Have You Tried the Table Finder and did it work?
See image - OK once I have played a hand


Table Finder and Table Manager are not the same thing:

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54



When you open an observed table, are you waiting for at least 3 or 4 hands for the pre-fetch to work? At stars the pre-fetch is instant, but it takes a few hands at FTP.


If you want to do a short remote support session today, so I can see it first hand, please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download and install the www.Teamviewer.com software using all the default settings.