Freeze and crash

[Huitzi]

I cant see my reports. Each time I try, my computer freeze, I have to close HM2. wtf this soft ?

Please, how can I re-import my HUD & hands to HM1*? HM2 is a total fail.


Thanks.
Huitzi

[fozzy71]

I cant see my reports. Each time I try, my computer freeze, I have to close HM2.

Which Operating System, Firewall, and Anti-Virus are you using?

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

Reinstall Microsoft .NET Framework:

If Vista/XP:
1) Download and run this uninstaller - http://videos.holdemmanager.com/dotnetfx_cleanup_tool.zip
2) Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

Then download 4.0 here - Download Details - Microsoft Download Center - Microsoft .NET Framework 4 (Web Installer) (http://www.microsoft.com/download/en/details.aspx?id=17851)


If Windows 7:
1) Download and run this uninstaller - http://videos.holdemmanager.com/dotnetfx_cleanup_tool.zip
2) Install this one: Download Details - Microsoft Download Center - Microsoft .NET Framework 4 (Web Installer) (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992)

Make sure windows is still fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer (even if you use a different web browser).


If you continue to have problems, please reproduce the problem and attach your log.txt file.

Please 7-Zip (http://www.7-zip.org) the file before attaching it, as sometimes text files can become corrupted as attachments.

- To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button.
- Click this and attach the file.


XP:
c:\documents and settings\{username}\application data\HoldemManager

7/vista
c:\users\{username}\appdata\roaming\HoldemManager

Enable the option to see Hidden Files and Disable “Hide protected operating system files”: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html) - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg



Please, how can I re-import my HUD & hands to HM1*?

HM2 HUDs can not be imported to HM1.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).