View Full Version : Freeze and crash
Huitzi
11-14-2011, 10:06 PM
I cant see my reports. Each time I try, my computer freeze, I have to close HM2. wtf this soft ?
Please, how can I re-import my HUD & hands to HM1*? HM2 is a total fail.
Thanks.
Huitzi
fozzy71
11-16-2011, 01:56 PM
I cant see my reports. Each time I try, my computer freeze, I have to close HM2.
Which Operating System, Firewall, and Anti-Virus are you using?
Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
Reinstall Microsoft .NET Framework:
If Vista/XP:
1) Download and run this uninstaller - http://videos.holdemmanager.com/dotnetfx_cleanup_tool.zip
2) Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe
Then download 4.0 here - Download Details - Microsoft Download Center - Microsoft .NET Framework 4 (Web Installer) (http://www.microsoft.com/download/en/details.aspx?id=17851)
If Windows 7:
1) Download and run this uninstaller - http://videos.holdemmanager.com/dotnetfx_cleanup_tool.zip
2) Install this one: Download Details - Microsoft Download Center - Microsoft .NET Framework 4 (Web Installer) (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992)
Make sure windows is still fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer (even if you use a different web browser).
If you continue to have problems, please reproduce the problem and attach your log.txt file.
Please 7-Zip (http://www.7-zip.org) the file before attaching it, as sometimes text files can become corrupted as attachments.
- To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button.
- Click this and attach the file.
XP:
c:\documents and settings\{username}\application data\HoldemManager
7/vista
c:\users\{username}\appdata\roaming\HoldemManager
Enable the option to see Hidden Files and Disable “Hide protected operating system files”: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html) - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg
Please, how can I re-import my HUD & hands to HM1*?
HM2 HUDs can not be imported to HM1.
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).
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