View Full Version : problem hm2 trial-winamax.fr

11-13-2011, 04:56 PM
I just downloaded trial HM2, I bought several years ago hm 1.

On winamax.fr: no hud sng buyin = free,
of the buyin mtt is not good
sng and for missing a 1 on 10-hud

Maybe I should continue to use HM1 for a few weeks?

and I have to pay the full 2 hm?


11-13-2011, 08:45 PM
Hi Eric:

Please send me a screenshot of what you are describing. I am also forward to sales your question about pricing.

11-14-2011, 03:32 PM
Here's the replay screen, but it's the same thing live on the room, there is a player who has no hud?

I did not understand and for pricing?
thank you34841

11-14-2011, 04:53 PM
I have forwarded your info to sales about your pricing question.

As for your HUD issue, is this happening all the time? If so, please send me in a private message from this forum a few hands and I will test them.

More questions:

- Is it all players or just one?
- Have you downloaded the latest version of HM2? http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe


11-14-2011, 04:55 PM
Answer to your pricing question:

"The upgrade discount is based on when you purchased your HM1 code. If you purchased it prior to Nov 2010, the upgrade discount is 33%. It may have temporarily shown a higher discount but the upgrade discount shown now is in accordance with the policy that we set when HM2 launched and that policy has not changed. We apologize for any confusion that might have caused.

If you still feel the current upgrade discount is incorrect, please let us know."

11-14-2011, 05:40 PM

I use the version 2 .... hm 5623, direct download, then I imported the hands of November.

Here qqs hand of a sng 10 players Winamax

thank you

11-15-2011, 12:40 PM
HI Eric:

I tested your hands and they all seem to be working fine - there are not any players that have no HUDs. I am sorry I have no better answers for you. How often are you not seeing a HUD for a player? Occasionally or all the time. Reset all of your autorate rules - this might help. Keep me posted.

If you continue to have problems, Please make sure that your windows is up to date, all service packs and windows updates installed.

Uninstall your current NetFramework version with this tool: http://videos.holdemmanager.com/dotnetfx_cleanup_tool.zip

and download the NET installer and run it

For XP / Vista http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe
For Win7 - NET4 Download Details - Microsoft Download Center - Microsoft .NET Framework 4 (Web Installer) (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992&displaylang=en)

Install the latest version: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe

Add holdemmanager.exe, hudfuncapps.exe, postgres.exe, pg_ctl.exe, and any other programs you use for poker to your firewall.

If you continue to have problems:

What RAM and CPU do you have?

Go to Hud Options > Config Properties > General Settings and tick Hud logging and restart Holdem Manager.

The log is cleared each time HM2 restarts so make sure to zip up the log just after the crash/problems AND BEFORE you restart HM2.

Please attach your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager.

Hidden Files will have to be enabled to view the file. Instructions are located here:

Show hidden files (http://windows.microsoft.com/en-US/windows7/Show-hidden-files)

If your Windows is hiding known file extensions the file will simply be called 'log'.

Email this log file to hm2support@holdemmanager.com with a link to this thread and your forum name.

11-16-2011, 03:35 PM

I did everything and nothing better
I always have a hud and less on the sng
and no hud, nothing in table finder for free sng

will stay in HM1

thank you

11-17-2011, 12:36 PM

I did everything and nothing better
I always have a hud and less on the sng
and no hud, nothing in table finder for free sng

will stay in HM1

thank you

What is your HM2 > HUD Options > Seating Preferences > Ongame set to for 9 and 10 max?

Please export your HUD's in HUD Options.

Please delete the prefs.xml file

Win7: C:\Users\username\AppData\Roaming\HoldemManager\Co nfig

Showing hidden files: How to show hidden files in Windows 7 (http://www.bleepingcomputer.com/tutorials/tutorial151.html)

XP: c:\documents and settings\username\application data\HoldemManager\Config

Showing hidden files: Microsoft Corporation (http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true)

Please update to the latest build via HM2 > Settings > Check For Updates

If you have any problems auto-updating, use this link - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe

Try the Table Finder again - http://hm2faq.holdemmanager.com/questions/1441/How+is+Table+Finder+utilized+if+the+HUD+does+not+a ppear%3F

If you continue to have problems, please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.

11-17-2011, 05:05 PM
party mail
ok in cash games, but lacks a HUD sng HUD and pad free

'll stay with hm 1
we will see the following verions of HM2

thank you

11-18-2011, 04:46 PM

Since the updated 2000 5680 hm, everything is settled, apparently

only problem, refresh the hud, this is embarrassing, the HUD flashes almost

thank you

11-21-2011, 12:48 AM
Change your z-ordering setting in HUD Options - Config

11-21-2011, 01:38 PM