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View Full Version : HEM.exe wont run from desktop



raiman
08-01-2009, 04:57 PM
I get the below error when I try to click HEM.exe shortcut on desktop to complete the set up. It seemed to have installed fine until now. Pop up error appears titled "Xenocode Virtual Appliance Runtime"
error

0x80070005

Access is denied.


Please help. I bought this weeks ago and have had problems at every corner getting this thing going when I try.

fozzy71
08-01-2009, 05:37 PM
http://www.holdemmanager.net/forum/showthread.php?t=14057


http://www.holdemmanager.net/forum/showthread.php?t=11736

raiman
08-01-2009, 06:53 PM
Downloaded and moved the gdiplus.dll to the system directory and restarted but no dice. notice in my op that the error code was slightly different to the code in the other post you directed me to. Please help.

fozzy71
08-01-2009, 07:11 PM
You are probably going to have to do a clean reinstall of HM. That will usually cure this error. It usually doesn't happen when first installing/starting HM.


1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder (If this was a first install, this step is unnecessary)
2) Uninstall HM via the Control Panel (I prefer to use Revo Uninstaller)
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while