View Full Version : Unable to read data from the transport connection: An existing connection was forcibl
Heltaskelta
08-01-2009, 08:11 AM
I purchased HM yesterday and it ran well on the first day. Today I am having the following problem which preventing HM launching.
"THe following error ocurred when trying to open the database. Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host."
I have tried a number of suggestions that i have found in the FAQs ond the forum without success.
OS - Vista
UAC off
HM running as administrator
Norton 360 AV & firewall (tried it disabled and on)
HM ran fine with Norton at first so i don't think that it is the firewall or AV. I don't think I am willing to fully uninstall AV or firewall thats just asking for trouble eventually.
PLease can you help
Many thanks in advance.
fozzy71
08-01-2009, 09:21 AM
Uninstall Norton completely, and turn off Windows Firewall, and Windows Defender. After you get HM working you can put your security software back a piece at a time, and test HM each step of the way to see where the conflict is. Setting Firewall exceptions is a key step when you get there.
FWIW, I use Avira anti-virus, and Comodo Firewall (only), both of which are free and always test very good in the comparisons.
Try these FAQs:
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171
http://www.holdemmanager.net/forum/showthread.php?t=8261
Let me know if any of those help, and we will take it from there.
Heltaskelta
08-01-2009, 12:03 PM
Thanks for your reply.
HM ran ok with Norton - why would this be the reason why its not working now?
The 2nd link you provided provides a link to Absolute FAQ which requires a username and password and no apparent way to register - sigh. Is it always so tricky?
fozzy71
08-01-2009, 12:47 PM
Thanks for your reply.
HM ran ok with Norton - why would this be the reason why its not working now?
It's just a possible conflict, and is something I do every time I help someone get HM working again.
The 2nd link you provided provides a link to Absolute FAQ which requires a username and password and no apparent way to register - sigh. Is it always so tricky?
That shouldn't be happening, and it doesn't for me now when I click it, but I have seen it happen before.
You can search the main FAQs - http://www.holdemmanager.net/faq/afmmain.aspx
For keyword: connect
The first 2 results should be FAQ 34 and 171.
If you are still having problems getting connected, please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download and install the www.Teamviewer.com software using all the default settings.
Heltaskelta
08-03-2009, 06:01 AM
Thanks it working fine now.
FYI it was the 3rd thread from PCP Poker that had the solution.
Thanks for your help, hopefully sorted now
Heltaskelta
08-06-2009, 04:21 AM
Problems again.
I will email you as offered for a teamviewer session.
Thanks
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