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andredaking
11-12-2011, 08:08 PM
License Failure Details
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11/13/2011 12:07:45 AM
c2
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A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in D:\Program Files\RVG Software\Holdem Manager.

Could not validate license "TRY-A3F9858E-0001 (Still Encrypted)" in D:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\Holdem Manager 2.lic.
Signed with keys for a different product.

Could not validate license "HM2-42620C35-0000 (Still Encrypted)" in D:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\Holdem Manager 2.lic.
Signed with keys for a different product.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

System Info
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Timestamp: 2011-11-13T00:07:45 / 2011-11-13T00:07:45
Entry Assembly: HoldemManager, Version=1.11.5.5406, Culture=neutral, PublicKeyToken=null
Base Directory: D:\Program Files\RVG Software\Holdem Manager\
Platform: Windows XP Home 32-bit Service Pack 3 [5.1 Build 2600]
OS Version: 5.1.2600.196608
CLR Version: 2.0.50727.3625
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: TA1J9-LH8SL-9PJLU-XUM3T-V993F

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 3053 for .NET 2.0
D:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
D:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
D:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.11.5.5406 / 1.11.5.5406 for .NET
D:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 3625 for .NET 2.0
d:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 3624 for .NET 2.0
D:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 3053 for .NET 2.0
D:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 3053 for .NET 2.0
D:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 3618 for .NET 2.0
D:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 3053 for .NET 2.0
D:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 3623 for .NET 2.0
D:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Xml
2.0.0.0 / 2.0 R 3082 for .NET 2.0
D:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

...

what is this and what can i do? already rebooted and reinstall it

sideshow
11-13-2011, 01:13 PM
Hi,

Please update to the latest beta – http://rvgsoftware.fileburst.com/HmBetaUpdate.exe

Please give HoldemManager Administrator rights:
1)Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2)Right click the HoldemManager.exe and choose “Properties”.
3)Go to the Compatibility Tab and select “Run this program as an Administrator”. If the option is greyed out then this is because you’ve UAC disabled, in which case enable UAC Disable User Account Control (UAC) the Easy Way on Win 7 or Vista - How-To Geek (http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/) and reboot the PC then do step 3 and then you can disable UAC again if you like.
4)Do the same for HMHud.exe and DBControlPanel.exe and hmimport.exe

Next, Enable the option to see Hidden Files and Disable “Hide protected operating system files”: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html) - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg

Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (It will be in Program Files (x86) if you have the 64bit version)

Now Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

If that doesn’t work please try this:

1.Create a new text document in C:\Program Files\RVG Software\Holdem Manager\Config folder by right clicking inside the folder on a blank space, choose New from the popup Menu and then choose text document and name it LicDebug with a capital L and D
2.Open HM and register
3.Close HM and delete the LicDebug.txt file if it fixes the issue or not

Check Proxy settings
http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager- I Can’t Activate & Register Holdem Manager (check the proxy settings)

Uninstall and Reinstall Holdem Manager
http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+ - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it)

if that doesn’t fix it Please email me the reg.log file from C:/Program Files/RVGSoftware/HoldemManager/log folder after you’ve tried all those steps, if you were unable to complete any step please let me know. email: support@holdemmanager.com
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Thanks