HUD Not Working!!!!!

[bignibbs]

I think it has stopped working properly on fulltilt for cash after their update. Sometimes it only displays hud on one table. It will work for a few hands and then it stops updating, pelase help!! I have the new beta and uac turned off.

[fozzy71]

Please update to the latest beta 21 from the link in my signature.

If you have Vista, please verify that UAC is still off. (http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73) If it is on, please turn it off and reboot.

If that doesn't help, please answer these questions. (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174)

Also make sure there are no HH files in the FTP HH folder, that haven't been moved yet. If there are files there, manually cut/paste them to your archive folder.

[bignibbs]

It still doesnt work, can I have someone help me via teamviewer? This is so frustrating!!!!!!!

[fozzy71]

You last posted here over a month ago, and never answered the questions. I will be glad to help you via teamviewer but I am booked solid for the next 14 hours straight today and already have 3 scheduled for tomorrow morning and early afternoon.

While waiting for a support session:

*Please update to the latest beta 30b - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.


*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174


After you have answered all the questions, Please email me at fozzy@holdemmanager.net with a link to this thread, so we can schedule a Teamviewer session. Download the www.Teamviewer.com Quick Support Module. It does not need to be installed, as it can run directly from your Desktop/Directory. Please let me know what time zone you are in and what time/days are convenient for you.

[bignibbs]

I cant even get this software to open, it is telling me, " the following error occured when trying to open the database: unable to read data from the transport connection". and all my postgress shit is fucked up

[fozzy71]

That is likely caused by the recent windows auto update.


First try a simple reboot.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Please try following all of these FAQs, step by step:

1) http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34
2) http://www.holdemmanager.net/forum/showthread.php?t=8261

If that doesn't help at all we may want to schedule a remote support session to assist you.