Session tab bug

[lauxfauchateau]

Session tab freezes up, timer stops after a few hands, refreshing shuts down HM2 at once. In the meanwhile, the hands are imported and shown in the hands window, HUD is working. Doing this since last update.

[CDB_HM]

Please make sure that your windows is up to date, all service packs and windows updates installed.

Uninstall your current NetFramework version with this tool: http://videos.holdemmanager.com/dotnetfx_cleanup_tool.zip

and download the NET installer and run it

For XP / Vista http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe
For Win7 - NET4 Download Details - Microsoft Download Center - Microsoft .NET Framework 4 (Web Installer) (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992&displaylang=en)

Install the latest version: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe

Add holdemmanager.exe, hudfuncapps.exe, postgres.exe, pg_ctl.exe, and any other programs you use for poker to your firewall.


If you continue to have problems:

What RAM and CPU do you have?


Go to Hud Options > Config Properties > General Settings and tick Hud logging and restart Holdem Manager.

The log is cleared each time HM2 restarts so make sure to zip up the log just after the crash/problems AND BEFORE you restart HM2.

Please attach your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager.

Hidden Files will have to be enabled to view the file. Instructions are located here:

Show hidden files (http://windows.microsoft.com/en-US/windows7/Show-hidden-files)

If your Windows is hiding known file extensions the file will simply be called 'log'.

Email this log file to hm2support@holdemmanager.com with a link to this thread and your forum name.

Once you have sent the log file you can restart HM2 and disable the HUD logging.

[lauxfauchateau]

Please make sure that your windows is up to date, all service packs and windows updates installed.

Uninstall your current NetFramework version with this tool: http://videos.holdemmanager.com/dotnetfx_cleanup_tool.zip

and download the NET installer and run it

For XP / Vista http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe
For Win7 - NET4 Download Details - Microsoft Download Center - Microsoft .NET Framework 4 (Web Installer) (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992&displaylang=en)

Install the latest version: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe

Add holdemmanager.exe, hudfuncapps.exe, postgres.exe, pg_ctl.exe, and any other programs you use for poker to your firewall.


If you continue to have problems:

What RAM and CPU do you have?


Go to Hud Options > Config Properties > General Settings and tick Hud logging and restart Holdem Manager.

The log is cleared each time HM2 restarts so make sure to zip up the log just after the crash/problems AND BEFORE you restart HM2.

Please attach your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager.

Hidden Files will have to be enabled to view the file. Instructions are located here:

Show hidden files (http://windows.microsoft.com/en-US/windows7/Show-hidden-files)

If your Windows is hiding known file extensions the file will simply be called 'log'.

Email this log file to hm2support@holdemmanager.com with a link to this thread and your forum name.

Once you have sent the log file you can restart HM2 and disable the HUD logging.

I have a win7 Ultimate, it is always up to date, running on a 4 core AMD system with 4G RAM, 512MB video, latest driver. I had the mouse over issue with the autorate icon, giving me .net failure messages, but that has been resolved many updates ago. I downloaded the cleanup tool some time ago, but never had to use it. I will try it out tonight. Are you relatively sure this is a .net problem? If the cleanup tool does not work, I will mail you as you asked.
regards.
laux

[lauxfauchateau]

Well, I uninstalled/reinstalled .NET framework 4, i opened a few tables, and nothing has changed. Session timer/hand count stops, and on refresh, instant crash, after restarting HM2 the seesion counter is updated, but stops after a few hands. I have not reinstalled HM2 though should I do that too? Big pain ita to re-establish settings, config file save//reload fully resolves that?

laux

[CDB_HM]

Thanks - just let me know if it doesn't work and we will go from there.

CDB

[lauxfauchateau]

Thanks - just let me know if it doesn't work and we will go from there.

CDB

So far it does not.