why no vsHero bug in priority list?!

[Xenitron]

subj

[Xenitron]

up

[CDB_HM]

Not sure what bug you are talking about. Please send a description of your issue, along with Poker Site or Sites, a screenshot and a HH history so we can test.

Thanks
CDB

[Xenitron]

CDM_HM It's sad to see that you don't know this problem, probably you have adjust communication with ur lads in HM2 support. I've mailed to support about this but and got answer, also wrote on forums.

vsHero bug is the most important problem, but about it not so many requests coz very few people changed a poker room while using HM2/beta. here is info: vsHero stats does not work when you change poker room, coz HM2 cannot identify ur another nickname as new Hero. I'm playing 2 weeks and this is horrible to use HM2 w/o vsHero

Here is Sarek answers me:

http://forums.holdemmanager.com/bug-reports/139161-vshero-doesnt-work-another-room.html

Here is email logs:

I am elevating your issue to the second level of support. We will investigate and may ask you for more information.

Thank you,

Chris

Original Message
----------------
Subject: Re[11]: Fwd: [User Feedback] - Problem - xenitron@mail.ru - 2011-10-14 09:47:57
From: xenitron@mail.ru
To: "Nick Anderson" <hm2support@holdemmanager.com>
Date: 2011-11-02 17:50:49

On another room Ipoker stas vsHero doesnt work, it is not shows any kind of %. I guess Hm2 does not understand new hero name? How could I sort this situation?


03 ноября 2011, 01:48 от Nick Anderson <hm2support@holdemmanager.com>:
HM2 will automatically recognize the Hero while playing. What issue with Hero stats are you having? Thank you. ~Nick
Original Message
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Subject: Re[9]: Fwd: [User Feedback] - Problem - xenitron@mail.ru - 2011-10-14 09:47:57
From: xenitron@mail.ru
To: "Nick Anderson" <hm2support@holdemmanager.com>
Date: 2011-11-01 17:26:01

Hello, I have changed poker room from partypoker to ipoker network, and have problem with vsHero stats, there are not working at all in new room. How to identify in HM2 that I'm hero in new another poker room?

[udbrky]

I assure this issue is in the works right now, please remember that the list is imperfect and just because it might not appear, doesn't mean it's not being worked on and a high priority.