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View Full Version : HM doesn't regonize me!



Paranoiide
07-30-2009, 09:29 AM
Hello,

I just have been formatting my computer today. So all the database was gone. I installed Holdem Manager again but now it cant import any hands.

When I click on '' Cash Games '' there comes a popup like; '' You have not selected a player to run this report. Please click on change.'' and then I click on change but I cant select my self there. Then I click on; '' Use and group by currently active players instead on selected player '' so there comes again a popup like '' No active players found. Make sure you have auto import turned on and are currently playing at the tables '' while im playing and have auto import turning on also.

Can someone help me please?

netsrak
07-30-2009, 09:36 AM
As long as you have no hands in your database you can't select a player.

So step 1 is importing some hands.

Make sure you are using the latest Beta 1.09.21 http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Under Vista make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73
and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory.
Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

If it still doesn't work give us some more details about your system. Please check and post the answers to this FAQ: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Paranoiide
07-30-2009, 10:01 AM
Thanks for youre help. But the problem didnt resolved.

When I click on auto import or selected import-files by my self. Then the HM import only files, but no hands. Like example:

Imported Files 1
Files Imported: 1 of 1
Hands Imported: 0
Duplicate Hands: 0
Import Errors: 0

I download the last update version also. And im using Windows XP PRO. And like you said; when I right click on hm.exe or holdemmanager.exe i cant select any options like '' Run as admin ''.

I really dont know what to do right now :(.

Paranoiide
07-30-2009, 10:02 AM
Im playing on pokerstars.