Aiden
07-28-2009, 06:54 AM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.09 Beta 20
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
Poker stars
2a) Have you clicked the Start Auto Import Button?
Yes
3) Have you the settings exactly as per the FAQ for your site?
Yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
C:\Program Files\PokerStars\HandHistory\Aiden7
5) Are the hands being imported into Holdem Manager?
No
5a) Do they import if you create a new database?
Cant create a new data base every time i select database mangement from the options tab it closes holdem manager down as if i have exited it.
6) Have You Tried the Table Finder and did it work?
Table manager does not pop up when i start auto import.
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
Using XP
9) Have you attached the holdemmanager.config file?
Yes
1.09 Beta 20
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
Poker stars
2a) Have you clicked the Start Auto Import Button?
Yes
3) Have you the settings exactly as per the FAQ for your site?
Yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
C:\Program Files\PokerStars\HandHistory\Aiden7
5) Are the hands being imported into Holdem Manager?
No
5a) Do they import if you create a new database?
Cant create a new data base every time i select database mangement from the options tab it closes holdem manager down as if i have exited it.
6) Have You Tried the Table Finder and did it work?
Table manager does not pop up when i start auto import.
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
Using XP
9) Have you attached the holdemmanager.config file?
Yes