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madplatypus
07-26-2009, 06:41 PM
I have a couple of accounts on a couple of websites.

The Cash Game -> Preflop cards section works for one account, and not for the other one, while it's normally importing hands from both of them, and working normally on every other section.

Full Tilt is the website where it's not working. While it was some time ago [I guess before I upgraded it?]
Any clue?

netsrak
07-27-2009, 04:37 AM
You must change the player name or define an alias: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=35

and change the player to this alias.

madplatypus
07-27-2009, 07:21 AM
Wow, thank you for the fast answer...
but I guess I should explain better.

I first had one only account; that tab [cash game -> preflop cards ] worked.
Than I had a problem with HEM and upgraded to newest version.
That's when I think it started not to work anymore. It still imported hands and all datas are ok, except for that tab.
A couple of days ago I created another account on another website; to my surprise, on that website the cashgame->preflopcards tab works regularly.
While it doesn't if I switch to the other account.

I even tried to combine the 2 account under one alias [which is not what I was looking for, but, btw, it's nice to know how to manage that], and the same, all the stats work, but that tab still don't display any data.

those stats are nice, I'd like to get them back on FT...

sorry for my bad english.

netsrak
07-27-2009, 07:56 AM
Please post screenshots, i don't get it.

madplatypus
07-27-2009, 08:39 AM
this month

FT account displaying no data [24Kh]
http://www.neisuonideiluoghi.it/2006/fulltiltaccount.gif

ABS account displaying data [1Kh]
http://www.neisuonideiluoghi.it/2006/absoluteaccount.gif

netsrak
07-27-2009, 08:56 AM
OK i understand. I've read about this problem before. Sometimes sth. with "All cards" is wrong, try the refresh button or switch to different Quick filters, then it should work.

madplatypus
07-27-2009, 09:28 AM
it doesn't.
a single data appears: CALL 4 Bet, which turns on blu only KK.

Doesn't matter; it would be cool, but if it doesn't work and you have no idea... no problem; I'll try to see if it will fix itself when some other update comes out...

madplatypus
07-27-2009, 09:46 AM
it seems to work after july 14th; might be something to do with last FT update [12th july i guess + 2days it took me to update HEM and fix a couple of things] that prevents data earlier than that to be displayed.

ty for support.

Mgiani1
08-03-2009, 11:39 PM
I'm having this exact same problem. I was going to make a new thread but then decided to see if there was an existing thread like this one. Heres my problem:

I've been using HM for a long time but only played SnGs on Stars and the "preflop cards" tab always worked fine. Recently I started playing cash games on FT and when I look at my preflop cards tab they are all just blank. I'm not sure if this is a bug or I'm just doing something wrong, but I'm assuming this should work the same way as it does for tournaments.

A few other things to note: I do have the correct player alias on the correct site selected. My quick filter is set to all cards(ive tried every quick filter setting and none work). I'm not using any filter. I have hold'em selected. The date filter is set to all hands. With all of these setting the same, it works fine for my tournaments on my Stars name, so I'm a little confused. Does anyone know what the problem might be? Thanks!

Dory
08-04-2009, 05:35 AM
Hello i have simular problem,

When i am in [report] i see i have 1256 hands in NL5 and 850 in NL10 but in the down of sreen not display my card like dont have card :confused:

and in [preflop card] i see what card i receive in all position but same problem in the down of windows display nothing and when i doubleclic in JJ for example or anithing else he not display the replayer :confused:

Thank you to help me ;)

netsrak
08-04-2009, 06:31 AM
Please try again with the latest Beta 1.09.22 and create a new database and import the hands again for a test.

Dory
08-04-2009, 06:56 AM
Why HM is so complicate :mad:

I have soo difficult to instal HM and create sql database and now i need to create a other, i dont know how create a other and how i cant transfert my data to the new database aaarrrggggg

fozzy71
08-04-2009, 07:23 AM
Why HM is so complicate :mad:

I have soo difficult to instal HM and create sql database and now i need to create a other, i dont know how create a other and how i cant transfert my data to the new database aaarrrggggg

How do I create a new database? (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146)

How do I export or import hands into and from Holdem Manager? (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173)

Dory
08-04-2009, 12:21 PM
Ok fozzy71 i make this 2 operation but not see my pseudo in players i try whit [option] Players alias but i not display my payer name but i see other name and i cant delete this name :confused:

netsrak
08-04-2009, 02:15 PM
Click directly on Change not on the arrow besides.

Dory
08-04-2009, 02:43 PM
Super ! everyting work thank you very much ;)

Mgiani1
08-04-2009, 04:36 PM
Please try again with the latest Beta 1.09.22 and create a new database and import the hands again for a test.

Did all of this, except I used 1.09.23a, and it still doesn't work.

Mgiani1
08-06-2009, 07:45 PM
Any update on this or anything else I should try? Thanks.

netsrak
08-07-2009, 04:33 AM
You created a new database and tried?
Can you explain your problem again please? I'm not sure whether i understand it right. Possibly a screenshot would be helpful.

And please make sure you use the latest Beta 1.09.23a: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Mgiani1
08-07-2009, 09:52 AM
You created a new database and tried?
Can you explain your problem again please? I'm not sure whether i understand it right. Possibly a screenshot would be helpful.

And please make sure you use the latest Beta 1.09.23a: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

My problem is exactly the same as the OP. The screenshots he posted are exactly the way mine look. Using my PokerStars name the "preflop cards" tab works like it normally does, but using my Full Tilt name the whole chart is blank. I've tried using all of the different quick filters but none of them work. I'm set to the right account, all hands, hold'em.

I installed the new beta, 1.09.23a, then I made a new database and imported all my hands and nothing changed.