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View Full Version : all hands wont show in reports



egosbar
07-26-2009, 06:15 PM
i have played 5000 hands it shows on session report but when i run reports overall it only shows 97 hands same as when i run report plugging leaks only 97 hands can someone tell me why please

netsrak
07-27-2009, 04:27 AM
Normally this is a wrong filter setting or a wrong player/alias name.

Pleaes post some screenshots to explain your problem.

Sugar Nut
07-07-2011, 08:00 AM
I know this is an old thread, but I figure since I have this problem now I might as well use it.

I know how to use HEM, so I'm pretty sure this is some kind of bug. Filter is cleared, marked hands and known hole cards boxes are unticked, my Alias is selected (and yes, it IS associated with my Poker account) etc. HEM will show the hands I played TODAY in the hands section down below, but anything more than that (i.e. this month as seen in the screenshot) and nothing shows up down there. This is true regardless of wheather last 100, last 500 or all hands boxes are ticked.

http://i.imgur.com/ZSgk7.jpg

Sugar Nut
07-07-2011, 03:14 PM
I have since re-booted my PC and when starting HEM now I get this dialog.

http://i.imgur.com/p4gd1.jpg

I have absolutely no clue what that means.

I will try updating HEM now, since I hadn't done that in a while. BTW, while we're at it. In 2008 I believe, maybe 2009, I requested an auto update feature for HEM, or at least an in-program "check for updates" function. Back then you guys told me that that was on your to do list. I guess your to do list is pretty long...

If updating doesn't solve my problem, I WILL NEED HELP here.

Sugar Nut
07-07-2011, 03:17 PM
And the next one

http://i.imgur.com/tN7Jo.jpg

Sugar Nut
07-07-2011, 03:19 PM
OK, HEM is open now and it did open my DB. Hands still don't show though. Will try updating now.

Patvs
07-07-2011, 07:51 PM
Update to: http://forums.holdemmanager.com/releases/82571-1-11-07-pre-release.html


set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy)

And its regional settings to English (United States):
Windows--> control panel--> language & region

Sugar Nut
07-07-2011, 08:02 PM
Is there any reason as to why this has happened today? Like I said in previous posts I hadn't updated in a while. As you can see in the screenshot above I had 1.11.05e running and it worked perfectly up until today.

I can change the date formatting and regional settings and see if that works, even though I find it quite invasive from a single software to demand that to work properly on a european PC you have to make substantial changes to your entire working environment. Also I have a hard time believing that HEM decided today out of the blue to not like my date formatting anymore. Sounds more like an annoying girlfriend to me than a database software :)

Patvs
07-07-2011, 09:49 PM
Update to: http://forums.holdemmanager.com/releases/82571-1-11-07-pre-release.html


set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy)

And its regional settings to English (United States):
Windows--> control panel--> language & region



If this doesn't resolve it. Try creating a new empty database and reimport your hands. Also clear filters (even though it appears no filters are selected)

Sugar Nut
07-08-2011, 08:05 AM
http://i.imgur.com/tlWbH.jpg
The problem with reimporting my hands is, that I'd need to export them first. And since I can't access them, that's not possible. I tried right-clicking the empty hands section and selecting export all hands to hard drive, but I obv got an error message.

The funny thing is, that the hands seem to be there. They appear in the stats section and they get graphed all the way back to 2007. There must be a way to access them, no?

Sugar Nut
07-08-2011, 09:00 AM
OK, it seems to be a problem with my alias. I have just found out by accident, that the hands WILL show up if I select my screen name individually instead of my alias. I have now created a new alias with all the screennames that had been associated to the original one, however it still doesn't work :(.

What could cause this, and how can I fix this?

Sugar Nut
07-08-2011, 09:05 AM
Scrap that. Hands will show up if last 100 or last 500 hands are selected. Not if all hands are selected though. Fortunately PokerStars is the nuts and is in the process of shipping me all the hands I have ever played on their site. That way I'll at least be able to recover the majority of my hands.

I guess for the FullTilt hands I'll just have to wave them goodbye, as I don't think they can be bothered with a request like that right now :D