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kasoflier
11-08-2011, 09:59 AM
Hey

I play MTT and I have many problems now with HUD.
For Example:
At PartyPoker it doesn't work at all.
At Ongame it works until my table changes. Before it helped that I opened the table again, but not anymore.
At Entraction it works normally, but at 6-max tournaments not at all.

I have english poker softwares and my HEM version is 1.12.05.

Importing should be OK, because the hands are refreshing in HEM. I have tried to draw the red 'X' in the tables, but it is not helping.

What can I try to do?

Patvs
11-09-2011, 12:40 AM
Party: Are you playing PokerFest MTTs? Party isn't writing handhistories for these tournies. (this is a bug on their side)
HoldemManager can't detect the tables if they don't write handhistories.


Ongame: Switching tables--> we're working on a fix for this HUD.

Entraction: Try using the TableFinder: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD
and/or email us a handhistory file of such a 6max tourney.

kasoflier
11-09-2011, 12:05 PM
Party: Are you playing PokerFest MTTs? Party isn't writing handhistories for these tournies. (this is a bug on their side)
HoldemManager can't detect the tables if they don't write handhistories.
HUD doesn't work anywhere at PartyPoker. Before I updated HEM, it worked normally. When I use TableFinder, HUD comes for a moment, but then it doesn't refresh and it disappears.



Ongame: Switching tables--> we're working on a fix for this HUD.

Yes, but is it normal that I can't get it work by re-opening table? About a week ago it worked that way.



Entraction: Try using the TableFinder: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD

Tried.

Patvs
11-10-2011, 02:43 AM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin"from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.

kasoflier
11-11-2011, 05:52 PM
I have Win7 and I use AVG Antivir.

I did and checked what you said and I got PartyPoker to work. But still Entraction's 6-max tournaments aren't working. And Ongame doesn't work too.

Patvs
11-13-2011, 11:14 PM
Delete the file Program Files/RVG Software/HoldemManager/Config/exenames.txt
Then try the TableFinder again: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD


Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe to 1.12.06