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mooove
07-25-2009, 11:52 AM
Hi.
I have HM 1.09.20 and my hud don't working.

I play in PS and Entraction.

netsrak
07-25-2009, 12:23 PM
If you have Vista, please verify that UAC is still off. If it is on, please turn it off and reboot. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73 or run holdemmanager.exe and hmhud.exe as administrator.

If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

mooove
07-25-2009, 12:57 PM
1) What version of Holdem Manager are you using?

1.09.20

2) a. What poker site are you playing on and does the problem occur on more than one site?

b. Have you clicked on the Start Auto Import button?

a. PS, ENT
b. yes


3) Check to see if the hand histories are showing up in the correct folder.

ok

4) If the hand histories are not showing up in the folder, then go back to the FAQ, as they should show you how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.

ok

5a) If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.

6) Have you tried the Table Finder and did it work?

how it must work? Table finder on attachment file

7) If you open the hand history files, are they written in English? Note that they should be.

eng

8) Make sure UAC is disabled and unselect it and restart if it is.

Win XP

9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

netsrak
07-25-2009, 02:02 PM
Is the HUD not working on both sides?
What type of game are you playing?

for the table finder: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54

mooove
07-25-2009, 07:59 PM
I play NL SH poker.

Table finder do not working. Image attachment.

(sorry, I bad in english language)

netsrak
07-26-2009, 05:48 AM
Please schedule a remote support session with our support manager. Email fabio@holdemmanager.net, with a link to this thread and your forum name, so he can setup a Teamviewer session.

mooove
07-26-2009, 07:01 AM
Thanks all from HM support. Hud is work. I had two versions on the computer and deleted one of them, all works now