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View Full Version : Replayer keeps crashing HEM



schaffem111
07-24-2009, 12:25 PM
When I pull up a hand in the replayer, it doesn't show player stats. When I tick and untick the checkbox, stats show up but then the replayer greys out, acts like its thinking, and I have to close HEM and restart it. I'm using Beta 20.

netsrak
07-24-2009, 01:35 PM
Vista?
Under Vista make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73
and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory.
Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu

schaffem111
07-24-2009, 02:14 PM
Yes, Vista, but I've always have UAC disabled.

Doesn't do it every time. Just sometimes. Seems to do with checking/unchecking the show stats box.

netsrak
07-24-2009, 02:44 PM
I think the best is you add it to the Beta thread http://64.77.69.66/forum/showthread.php?t=11641&page=30

The developers will notice it there.

zecasaralegu
02-17-2010, 05:43 PM
have the exact same problem, it freezes when trying to load players stats

im on XP SP3 on parallels

netsrak
02-18-2010, 09:43 AM
HM version?

zecasaralegu
02-18-2010, 04:10 PM
hm version?

1.10

morny
02-19-2010, 01:58 PM
Please install the latest version (1.10.02): http://www.holdemmanager.com/downloads/HmBetaUpdate.exe and also try these suggestions FAQ - Hold'em Manager Poker Tracking Software :: Crashing Problems With The Hud Or Holdem Manager (http://faq.holdemmanager.com/questions/363/Crashing+Problems+With+The+Hud+Or+Holdem+Manager)

Zsolesz
11-02-2010, 11:56 AM
I`ve got the same issue. I`m using 1.11.05 on XP sp3 with postgres 8.3.
It happens when I`m making notes using the replayer. Everything is fine for a while, than I click on the icon to make notes and there is no reaction for multyple clicks. Than I tick the show stats up for the day in and out. Many times it sorts it out both other times it crushes HM./quite often/ When I make these notes I also play a few tables at the same time.

netsrak
11-02-2010, 01:38 PM
Are you using any 3rd party firewall, anti-spyware, adaware, tuning or registry cleaning programs? And if yes which ones?

Can you please try with a new database and some testhands?

Zsolesz
11-02-2010, 05:35 PM
Are you using any 3rd party firewall, anti-spyware, adaware, tuning or registry cleaning programs? And if yes which ones?

Can you please try with a new database and some testhands?

I`m using Kaspersky internet security and have been using it for ages.
NO tuning or cleaners.

Can u please explain in detail what u mean exacly with those testhands?

netsrak
11-03-2010, 01:04 PM
Please create a new database like explained in this faq: FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database)
Import some of your hands into this database via import file or import from folder. You should find them in the archive folder (default c:\hmarchive).

Do some testing with the replayer.

Zsolesz
11-05-2010, 09:52 PM
Hi!

This error is pretty infrequent. Sometimes there is no problems for days, but than it happens like 5 times in a row. So even if I do some testing, I`m wouldn`t be sure it`s fine if I don`t see it happening.

I`m quite busy nowadays, but will try to do it in the next few weeks.

Zsolt