View Full Version : HM won't start

07-23-2009, 11:43 PM
I recently bought pro version i installed it along with postgreql and it wont start at all , only msg i get is that is already running... i re-installed it and same thing over and over again.

07-24-2009, 12:31 AM
Can you be more specific about the error, or post a screen shot?

Please try updating to the latest beta version from the link in my signature.

If you have Vista, please verify that UAC is still off. (http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73) If it is on, please turn it off and reboot.

If that doesn't help, please answer these questions (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174) so we have a better idea of your system.

If the problem is with the SQL connection, you should try these FAQs to get reconnected.


07-24-2009, 02:29 PM
I installed the beta update and now HM starts but give an error about DB control manager. Before i installed the beta version, when i was trying to start HM, absolutely nothing happened. no error no nothing.
I'm using win xp

07-24-2009, 04:35 PM
Please try to reinstall just HM again, following these directions:

Vista: Turn off UAC - http://www.holdemmanager.net/faq/afm....aspx?faqid=73

Turn off Windows Firewall for installing HM and PostgreSQL. Once you get those installed you can add exceptions to the firewall. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afm...aspx?faqid=171

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while

07-25-2009, 09:12 AM
I did all that and i am getting the same error.

07-25-2009, 09:49 AM
I am escalating this to the support manager for assistance.

07-25-2009, 05:19 PM
I did all that and i am getting the same error.

reinstall Microsoft .NET Framework:

1. Go to Control Panel -> Add/Remove Software and uninstall every Microsoft .NET Framework you can find in the list
2. Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

Please let me know if that helps or not.

07-25-2009, 05:37 PM
Nope. Still not working. Even reinstalled hm + beta

07-26-2009, 05:46 AM
Please schedule a remote support session with our support manager. Email fabio@holdemmanager.net, with a link to this thread and your forum name, so he can setup a Teamviewer session.

07-27-2009, 06:17 PM
I did but no answer so far...

07-27-2009, 07:32 PM
Please email me, fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download and install the www.Teamviewer.com software using all the default settings.

07-29-2009, 09:52 AM
Are you using 64bit XP? Can you please try starting it manually:

Double-Click > C:\Program Files\RVG Software\Holdem Manager\dbcontrolpanel.exe