phishman420
07-23-2009, 10:45 AM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.08.04
2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
pokerstars sngs
2a) Have you clicked the Start Auto Import Button?
yes
3) Have you the settings exactly as per the FAQ for your site?
yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
C:\Program Files\PokerStars\HandHistory
5) Are the hands being imported into Holdem Manager?
yes
5a) Do they import if you create a new database?
?
6) Have You Tried the Table Finder and did it work?
?
7) If you open the HH are they written in English?
yes
8) If your using Vista have you UAC disabled?
using xp
9) Have you attached the holdemmanager.config file?
yes
1.08.04
2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
pokerstars sngs
2a) Have you clicked the Start Auto Import Button?
yes
3) Have you the settings exactly as per the FAQ for your site?
yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
C:\Program Files\PokerStars\HandHistory
5) Are the hands being imported into Holdem Manager?
yes
5a) Do they import if you create a new database?
?
6) Have You Tried the Table Finder and did it work?
?
7) If you open the HH are they written in English?
yes
8) If your using Vista have you UAC disabled?
using xp
9) Have you attached the holdemmanager.config file?
yes