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View Full Version : cant get hold em manager to work properly



robertrussell
07-20-2009, 05:45 PM
so far i have done everything to get this thing to work, and i finally got the stats to show but there are no stats and dont know what to do, the table manager shows all 3 tables that i am playing but the stat boxes only show on 2 of the tables, hands are importing fine, not sure if this is worth all the trouble may have to cancel and go with poker tracker if this isnt going to work, let me know something asap, hold em manager execs.....

fozzy71
07-20-2009, 08:06 PM
Please try updating to the latest beta version from the link in my signature.

If you have Vista, please verify that UAC is still off. (http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73) If it is on, please turn it off and reboot.

If that doesn't help, please answer these questions. (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174)

If we still can't deduce the problem from that information, we can do a remote support session to get you up and running.

robertrussell
07-31-2009, 05:53 PM
tried to set up hold em manager but when i tried to pull up the video tutorials under FAQ they dont work so i need to know how to set this up so i can utilize it, need help:confused:

fozzy71
07-31-2009, 06:11 PM
Use VLC to watch the videos. http://www.videolan.org/vlc/

What exactly is causing problems? It sounds like you had it running, somewhat, 10 days ago. What state is HM and SQL in.

Can you please answer these questions that I linked previously?

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

robertrussell
08-03-2009, 03:06 PM
hey fozzy got the stats to come up again, i was looking at the start guide and some other stuff online and alot of the pictures in these guides arent the same as what i am looking at, i also dont know what preferences are best for whatever game and actually how to set up the stats and to know what they actually mean, i know there is some default stuff that i tried to delete to no avail so i am still not sure, i will look at this video and see if anything clicks:(

fozzy71
08-03-2009, 04:11 PM
Make sure you have the latest beta version of HM from the link in my signature.


This should show you how to setup and use multiple configs. http://www.holdemmanager.net/forum/showthread.php?t=13936

You can even download and import the HUD configs I have in there.


There is a forum full of HUD configs here - http://www.holdemmanager.net/forum/forumdisplay.php?f=19


To learn more about the stats, I suggest reading thru the various Articles in the HM Articles Menu.

robertrussell
08-03-2009, 04:59 PM
tried to look at videos, they still dont work even with your idea to download the player, you guys dont give enough info, i need to know parameters for every game and what is the best or at least something to go by, whats the big secret....:mad: why dont you guys help me set this thing up so i can move up this is ridiculous support network , what a joke!!!!:mad:

robertrussell
08-03-2009, 05:35 PM
i am running 1.09 beta 21..is that the current version, and if so why does your example show new panel, but yet that doesnt show in my version, why are the examples different? that is whats confusing.. i have add , remove, new line, move up or down in the middle, no new panel, is that going to make a difference? still need some help figuring this bs out!!!!:confused:

fozzy71
08-03-2009, 05:54 PM
tried to look at videos, they still dont work even with your idea to download the player, you guys dont give enough info, i need to know parameters for every game and what is the best or at least something to go by, whats the big secret....:mad: why dont you guys help me set this thing up so i can move up this is ridiculous support network , what a joke!!!!:mad:

There are 8 Articles inside of HM that go into great depth about some of the stats. Your best place to learn about those stats is on the strategy forums. Everyones ideas of 'ideal' stats can be wildly different, especially when you start changing stakes, or going from limit to no limit.

There are a lot of already configured HUD profiles you can import to use as a template to build upon in the Share your HUD config forum here.




i am running 1.09 beta 21..is that the current version, and if so why does your example show new panel, but yet that doesnt show in my version, why are the examples different? that is whats confusing.. i have add , remove, new line, move up or down in the middle, no new panel, is that going to make a difference? still need some help figuring this bs out!!!!:confused:

Are you using multiple HUD configs?

Make sure you have chosen the proper/applicable HUD Config under Choose Configuration:, and make sure that they are all setup right on the Use For: tab. You want to setup custom huds for your sites/game-types, and then set the default HUD config to a site you dont play at.

To use multiple panels, you have to go to the Appearance Tab and [x] Enable Multiple Panels. Then you can insert New Panels instead of New Lines.


What site are you playing at? Have you set the preferred seat in the poker client and HM?

If you are still having problems I can help you get it working right. Please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download and install the www.Teamviewer.com software using all the default settings.