PDA

View Full Version : Hands processing - notes aren`t adding



Broot
11-03-2011, 08:37 PM
Hello guys! :)

I`ve just updated the HEM to 0.5539, ran the note caddy, succesfully! but, when i went to a window "Creating notes" and clicked on the start button, the hands began to be processed, but "notes added" remained at zero point from the beginning to end.

Is it still not working properly, or am i doing something wrong? ;) Site is Party Poker.


Thanks!

And btw, the HEM is gonna be very and very great when its finally fixed imo, keep up the good work! :o

franky
11-04-2011, 04:02 AM
Hello guys! :)

I`ve just updated the HEM to 0.5539, ran the note caddy, succesfully! but, when i went to a window "Creating notes" and clicked on the start button, the hands began to be processed, but "notes added" remained at zero point from the beginning to end.

Is it still not working properly, or am i doing something wrong? ;) Site is Party Poker.


Thanks!

And btw, the HEM is gonna be very and very great when its finally fixed imo, keep up the good work! :o

at 2.1.0 its the same.

franky.

Sleepycat
11-04-2011, 04:54 AM
Note Caddy starts processing 9 Hands/sec and goes down to 0.00 Hands/sec after a few seconds.
The DB is about 4.600.000 Hands and 4.200.000 Hands I have processed with Note Caddy during the Beta. (Beta worked fine with about 110.0 Hands/sec).
I created a new Test Database with only 140.000 hans and now NC works properly with 153 Hands/sec. Does this mean that I have to reimport all my hands and start creating Notes from the begining? Please, No!!

sreticentv
11-04-2011, 06:48 AM
have you guys tried file->reset notes

then "create notes" on the start page. If you still have problems, please send a log by following these instructions: How to make a log and send it to support (http://assaultwareforums.com/showthread.php?477-How-to-make-a-log-and-send-it-to-support)

make sure that logging is enabled within NC otherwise the log won't say much

Sleepycat
11-04-2011, 07:38 AM
I hope the problem could be solverd without resetting the notes. A DB with about 4.600.000 Hand will take a very long time for creating notes...

sreticentv
11-04-2011, 07:54 AM
depends on CPU speed. My computer does 450 hps so at that speed it would be like 3 hours

gareth336
11-04-2011, 09:29 AM
I'm trying to run Notecaddy for the first time now and am also having performance issues. Are there any steps I should take to speed it up? I have quite a fast computer with Intel i7 CPU 950 @3.07Ghz, 12GB RAM and HM2 and my database is on an SSD drive and even dedicating 6 or even 8 threads to the process, it doesn't seem to get going. It is processing an estimated 11.2million hands starting off at a speed of around 3 hands per second and this speed just keeps dropping until it reaches 0. It tells me it is processing hand 510977 but this doesnt change all the time I have it running so it looks to me like nothing is happening.

gareth336
11-04-2011, 09:58 AM
I hadn't tried the 'reset notes' option as it was the first time I had used notecaddy anyway, but having just tried it now it was running very quickly with speeds of up to 550 H/s. However, having reached processing hand number 510510 of 11238606, it seems to have stopped again and the once 550H/s speed is now slowing dropping every second without any hands actually being processed.

Sleepycat
11-04-2011, 11:54 AM
Maybe it has something to do with Hand processing:
In my DB I have players with over 50.000 Hands and not one Note Caddy Note is shown. I know that a lot of Hands were processed during the beta and I could see the NC notes. Now there is nothing....

von7thal
11-04-2011, 12:39 PM
have the same troubles with my notecaddy.
reseted now the notes and gonna try to create them again..

gareth336
11-04-2011, 01:02 PM
I've now set HM2 up on a second computer and have run notecaddy on there. This time on a smaller, 4.9million hand database. Same problem. Processes the hands fine at a decent speed but then this one has stopped whilst processing hand 509401. Struggling to get much passed the half million hand mark.

I'm just in the process of re-importing all of the hands in the database on my original computer and was planning on trying to notecaddy them again, I have a feeling it will get stuck around hand 500000 again though... Does anybody have a working version or is this just affecting some of us?

von7thal
11-04-2011, 01:15 PM
It's still importing now with a stable speed of about 370 HPS. right now hand 830'000 of 1.8M.
As mentioned, I reseted the notes and started all over again.

sreticentv
11-04-2011, 02:34 PM
anyone still having problems (other than it freezing) please send an email to support@notecaddy.com with your screen name here or a quick description of the issue and your teamviewer details if you'll allow me to control your desktop so I can quickly analyze what's going on. I will be available till 9:30 EST

downbytheriver
11-04-2011, 04:01 PM
I've now set HM2 up on a second computer and have run notecaddy on there. This time on a smaller, 4.9million hand database. Same problem. Processes the hands fine at a decent speed but then this one has stopped whilst processing hand 509401. Struggling to get much passed the half million hand mark.

I'm just in the process of re-importing all of the hands in the database on my original computer and was planning on trying to notecaddy them again, I have a feeling it will get stuck around hand 500000 again though... Does anybody have a working version or is this just affecting some of us?

+1 ssame problem for me... only 100k hand database. But notecaddy craps out 1/2 through the import ... lags and slowly counts dwon to no notes per second. Reset twice same thing at diffrent parts along the way

juanma1331
11-04-2011, 04:17 PM
same problem here, reseted the notes 2 times and nothing, its still slow the speed at the middle of my DB

sreticentv
11-04-2011, 05:04 PM
These issues will be worked on intensely until they are definitely fixed

Sleepycat
11-04-2011, 05:37 PM
I created a New DB. At first I imported 90.000 of my own played Hands and NC processed about 35 Hands/sec. After that I imported 140.000 mining hands and NC processed 165 Hands/sec !!
But I only get 3, 4 or 5 Notes per Player. I have 9000 hands from a player and the only Notes are "when holding straight draw played aggressively" and "when holding flush draw played aggressively". I think there are a lot of Notes missing. I use the pre defined definitions and only removed the definitions with "WiZ".

sreticentv
11-04-2011, 05:45 PM
I created a New DB. At first I imported 90.000 of my own played Hands and NC processed about 35 Hands/sec. After that I imported 140.000 mining hands and NC processed 165 Hands/sec !!
But I only get 3, 4 or 5 Notes per Player. I have 9000 hands from a player and the only Notes are "when holding straight draw played aggressively" and "when holding flush draw played aggressively". I think there are a lot of Notes missing. I use the pre defined definitions and only removed the definitions with "WiZ".

hi sleepycat,

indeed their remains a licensing issue. Yesterday's fix overrode it so you could go into the screen itself but failed to override it for pulling notes so it thinks you're still on a trial. This is being addressed currently

Sleepycat
11-04-2011, 05:50 PM
So you think it does not make sense to create new notes at this time? Should I better wait for a new update?

sreticentv
11-04-2011, 06:16 PM
indeed

melles
11-04-2011, 08:01 PM
sreticentv when will there be an update so we can use NC again?
I havent been able to use it since HM2 lunch, do you need more logs or?

EDIT Actually it started when it was in beta, and I was going to try HM2 to see if it was working on Stars but already then I was not able to create nots. So I could not test it and was using HM1 with NC. But when you released the new beta for HM1 NC that one broke also :(

sreticentv
11-04-2011, 08:29 PM
there was a new issue with non english OS. Now that has been tested and resolved

2.1.0.1 is out for standalone and HM2 should work for you again with the new patch (not sure when that is)

also, a Polish language computer has been added into the test rotation so this will hopefully never happen again :o

melles
11-04-2011, 09:30 PM
I just tried 2.1.0.1 for HM1 and its the same problem!!!

Why is it not fixed, I told you "10-23-2011 11:00 PM" about the problem for Swedish OS on the RängeMeister.
Then you told me it was fixed and I tried it and told you it didnt work "10-30-2011 11:12 PM" its been two weeks since the problem showed up.

EDIT: If I use filters it goes really fast few k hands pers sec. If I dont use filters it goes really slow 0.4h per sec.
EDIT2: WTF now it takes notes, and it works with filters nice.

Sleepycat
11-05-2011, 05:09 AM
I updated to 2.0.0.5559 and reset my Notes. Then started creating the notes new and NC is processing 150 hands/sec. After 500.000 Hands everything seems to be fine. Created much more Notes then before per player. So far so good...
Seems that the problems are solved for me with this patch. After processing all Hands I will see if its done and give a short feedback.

sreticentv
11-05-2011, 06:24 AM
I updated to 2.0.0.5559 and reset my Notes. Then started creating the notes new and NC is processing 150 hands/sec. After 500.000 Hands everything seems to be fine. Created much more Notes then before per player. So far so good...
Seems that the problems are solved for me with this patch. After processing all Hands I will see if its done and give a short feedback.

my fingers are crossed but in any case I am here to keep fixing stuff

melles
11-05-2011, 07:53 AM
Nice its seems to work for me now after the patch.

juanma1331
11-05-2011, 09:55 AM
doesnt work for me, already stop creating notes at middle of my DB, its suddenly stop.
In hands per sec you can see the number of hands being processed getting slow and slow but it does not create notes anymore. It doesnt work when im playing. I got my OS in Spanish

sreticentv
11-05-2011, 10:05 AM
doesnt work for me, already stop creating notes at middle of my DB, its suddenly stop.
In hands per sec you can see the number of hands being processed getting slow and slow but it does not create notes anymore. It doesnt work when im playing. I got my OS in Spanish

do you have too many hands to maybe zip up and send/post for me? I am working on a diagnostic mode today for this type of mysterious issue but if I could replicate it locally it would be trivial to fix.

As you can hopefully see I am very dedicated to making sure everything works 100% so please believe we'll have everything resolved for you very soon

juanma1331
11-05-2011, 10:20 AM
how many hands do you need? i will send them, what email do i use for this
ty for your dedication

sreticentv
11-05-2011, 10:22 AM
support@notecaddy.com

I don't know how many you have in your db. If it's not too much maybe mega upload all? Another user already did and I am working with it now so maybe I find the issue with that but I want to be 100% sure

downbytheriver
11-05-2011, 06:23 PM
note caddy still stalls for me ... xp ... got to about 75% ... when will this be fixed? it was working fine in beta. than i shell out 60$ and now its not working... ummm

sreticentv
11-05-2011, 06:26 PM
note caddy still stalls for me ... xp ... got to about 75% ... when will this be fixed? it was working fine in beta. than i shell out 60$ and now its not working... ummm

there was a massive speed increase toward the end of the beta but some instances of postgres can't handle it. I am trying to get an ETA on a new build that will give you the option to the way of processing (slower) that was what you used during beta

Sleepycat
11-06-2011, 05:20 AM
Seems that NC is working fine now for me. After processing about 5.000.000 Hands there were no problems and Notes are created.
NC starts with 168 Hands/sec and as processed more and more Hands NC goes down to 110 Hands/sec (after about 75% of Hands). But this should be normal for a big DB and a five years old PC (dual core, 1.8 GH).
One Thing:
When I start HM2 NC is already aktiv and tries to process Hands. An option would be nice for not starting NC at the start of HM2 and starting it manually later.

sreticentv
11-06-2011, 10:17 AM
Seems that NC is working fine now for me. After processing about 5.000.000 Hands there were no problems and Notes are created.
NC starts with 168 Hands/sec and as processed more and more Hands NC goes down to 110 Hands/sec (after about 75% of Hands). But this should be normal for a big DB and a five years old PC (dual core, 1.8 GH).
One Thing:
When I start HM2 NC is already aktiv and tries to process Hands. An option would be nice for not starting NC at the start of HM2 and starting it manually later.

thank you for the update and the suggestion. NoteCaddy is a product that has evolved consistently from its inception so recommendations are always welcome

juanma1331
11-06-2011, 11:23 AM
Sorry but i cant install the last build, its start downloading and after download reopen HM2 and its says there is another instance of HM2 opened, but it doenst install the build 5562 build

juanma1331
11-06-2011, 11:25 AM
fixed

Sleepycat
11-06-2011, 11:26 AM
Try this:
Start HM2 (leave the updater window open, do not start the update), the go to Apps -> open NC -> stop NC processing Hands -> close HM. Then try to update.

downbytheriver
11-06-2011, 01:11 PM
lol why does it say on the update release page that the note caddy thing is fixed, than its not. i think thats the most tilting part of it all... anyways, updated again today and it still stalls. stall stall stall

downbytheriver
11-06-2011, 01:13 PM
could it be something im not doing right? or dont have setup properly?

downbytheriver
11-06-2011, 01:33 PM
also it seems to be stalling at the same time each time... hand 38,000 out of 93664. that was after reseting the notes twice and doing it. same spot. not sure if that helps any

sreticentv
11-06-2011, 03:47 PM
turn off turbo mode in file->settings->database settings and try again

downbytheriver
11-06-2011, 04:13 PM
turned off "turbo hand graber" ... reset and started again froze exactly at 38,000 again . . . . . .

downbytheriver
11-06-2011, 11:56 PM
when will there be a new update for this do you think? my 60$ software has proved usless for the first 5 days after i have paid for it.

sreticentv
11-07-2011, 07:08 AM
I've tried a bunch of things already and will keep trying things till it works. This only affected 2-3 people out of hundreds of new users so it's a little bit of a needle in a haystack since it doesn't happen on any of my computers but it's not for lack of effort that it doesn't work yet

downbytheriver
11-07-2011, 08:05 AM
thanks i appreciate the effort. If i hadn't tried the beta and realized how awesome notecaddy was i wouldnt be so impatient ... so i guess its a backhanded compliment to how good the product is :)
let me know if theres anything i can do to help move it quicker

sreticentv
11-07-2011, 08:13 AM
believe me nobody is more frustrated than I am. Two people with the same issue already sent me their databases and I still wasn't able to replicate the issue. However, maybe with yours I can...

if you export your hands then email me an rar, zip, 7z I will do a thorough analysis on it right away

downbytheriver
11-07-2011, 02:34 PM
id rather not send my database of hands to anyone. sorry... I am using XP would that have anything to do with? any updates i can do?

sreticentv
11-07-2011, 02:53 PM
If It were xp there would be way more people with this problem. Also I test on xp so I doubt it. There is going to be more logging added for this as to narrow it down the hard way

downbytheriver
11-07-2011, 04:50 PM
is there a way i can use note caddy with HEM1 ?? HEM2 has so many issues atm its unreal it made it past beta.