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View Full Version : Problem with HUD on Full Tilt Poker.



budzior
07-20-2009, 08:27 AM
Hello!

I bought HEM professional maybe a mouth ago. I played on PokerStars and everything was ok. Today i make deposit on FTP, play few hands and everything was ok with HUD but after 5-6 hands it stopped.

I read FAQ and i cant find any mistake so I download patch and installed it but now my HEM doesnt work! "Windows is searching to find resolve a problem..."

I am going to reinstall it but i dont want to lose my results, a lot of hands, graphs, stats etc. I copied my hands to disc but what about rest? And of course reinstalling resolve my problem?

Please help me,
budzior

netsrak
07-20-2009, 08:41 AM
Because of the FTP updates during the last weeks you have to use the latest Beta: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe.
If you have problems please reboot your computer and try the update again directly after the reboot.
If it doesn't help please come back with the detailled error message and your operating system.

When you reinstall HM you will not loose your data, only the HM settings. But you can preserve them: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=98

and you should do backups of your database regularly: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=12
and as a last chance you should archive your handhistories on DVD or sth. like that. If you don't have your old handhistories you can create them via Export: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173

And for the Player notes: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=119