Update problems

[el_estrag0]

Hi support,

I bought HM2 yesterday. After installing the new version all seemed fine.
Today I wanted to start a session and got an auto update.

Every time I try to update HM2 crashes, I sended multiple reports already and searched for the latest update.
Unfortunately I can't find the latest update. It should be version 2.0.0.5525.
When searching for this update I can only find the latest beta update which isn't what I need.

[TyCuS]

+1

I have windows 7 and HM2 2.0.0.5518 and when I open it a popup with a new update appears and I try to update it to the version 2.0.0.5525 but HM crashes.

Here is the log report: (I removed the link because my serial appears)

[udbrky]

This is an issue with the antivirus. Please add hmupdate.exe to your list of exceptions in your antivirus.

Here is the direct link:

http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe

[TyCuS]

I dont have that file in the HM2 folder :s

[udbrky]

It's in the programfiles\holdemmanager2 folder when an update is in progress. So next time there's an update, you can add it.

[TyCuS]

I dont have the hmupdate.exe file, its missing, I guess I would have to reinstall

32041

[udbrky]

When you receive the notice that there's an update and click to dl it and install, you'll have it.

For now, click the link I provided for the update file.

[TyCuS]

Ok, I have updated, well see next update if Ill get it :)

[TyCuS]

Now I have the hmupdate.exe, I excluded it from AV but I got this:
32431

[udbrky]

I'd need to see the log file for that error.

Were you able to update?

What is your antivirus and firewall?

[TyCuS]

No, I couldnt update

Kaspersky Internet Security 11 but I add hmupdate to exclusions and I disable Kaspersky in-time protection and closed it and still HM2 crashed.

Log: (Removed because of serials appearance in the log)

[udbrky]

What about if you disable kaspersky while updating?

[TyCuS]

I already tried that and didnt work.

[udbrky]

Ok, can you manually update?

http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe

[TyCuS]

Yes, and it worked like the previous update (manually works, automatically dont), but when the next version comes my HM probably will crash again if I try to update it automatically.

Maybe I need to reinstall with a clean setup using ccleaner or something, if in the next release happens again Ill give it a shot.

I dont know if its my problem or HM's.

[udbrky]

The log points to the antivirus. Hopefully we can narrow it down enough to figure out what is going on.

[TyCuS]

I have reinstalled like 2-3 times, didnt have the file hmupdate.exe, I wait until next version, I executed but I got the NSIS error again. My HmUpdate.exe its only 3.280kb, seems wrong.

The only way I can keep HM2 working or updated is manually.