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Markudre
11-02-2011, 07:07 AM
Do not know why or what happened, just started my computer and wnated to launch HEM 2 and what i see is a small window which says: a software problem caused HEM 2 to close unexpectedly. we apologize for any... and HEM 2 closes.
the report details are these:
00:00.008 [Main:UnityBootstrapper.Run] Logger was created successfully.
00:00.010 [Main:UnityBootstrapper.Run] Creating module catalog.
00:00.012 [Main:UnityBootstrapper.Run] Configuring module catalog.
00:00.013 [Main:UnityBootstrapper.Run] Creating Unity container.
00:00.037 [Main:UnityBootstrapper.Run] Configuring the Unity container.
00:00.052 [Main:UnityBootstrapper.ConfigureContainer] Adding UnityBootstrapperExtension to container.
00:00.097 [Main:Bootstrapper.ConfigureContainer] ConfigureContainer loaded in 50,0029ms
00:00.098 [Main:UnityBootstrapper.Run] Configuring ServiceLocator singleton.
00:00.099 [Main:UnityBootstrapper.Run] Configuring region adapters.
00:00.112 [Main:Bootstrapper.ConfigureRegionAdapterMappings] ConfigureRegionAdapterMappings loaded in 11,0006ms
00:00.113 [Main:UnityBootstrapper.Run] Configuring default region behaviors.
00:00.116 [Main:UnityBootstrapper.Run] Registering Framework Exception Types.
00:00.117 [Main:UnityBootstrapper.Run] Creating the shell.
00:00.267 [Main:App.App_DispatcherUnhandledException] Exception: System.Xml.XmlException: Das Stammelement ist nicht vorhanden.
bei System.Xml.XmlTextReaderImpl.Throw(Exception e)
bei System.Xml.XmlTextReaderImpl.ParseDocumentContent( )
bei System.Xml.XmlTextReaderImpl.Read()
bei System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
bei System.Xml.XmlDocument.Load(XmlReader reader)
bei System.Xml.XmlDocument.Load(String filename)
bei Nini.Config.XmlConfigSource.Load(String path)
bei Nini.Config.XmlConfigSource..ctor(String path)
bei HoldemManager.Infrastructure.MiniConfiguration..ct or()
bei HoldemManager.Infrastructure.Singletons.get_MiniCo nfigurationService()
bei HoldemManager.Bootstrapper.ApplyTheme()
bei HoldemManager.Bootstrapper.CreateShell()
bei Microsoft.Practices.Composite.UnityExtensions.Unit yBootstrapper.Run(Boolean runWithDefaultConfiguration)
bei HoldemManager.App.OnStartup(StartupEventArgs e)
bei System.Windows.Application.<.ctor>b__1(Object unused)
bei System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
bei MS.Internal.Threading.ExceptionFilterHelper.TryCat chWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
bei System.Xml.XmlTextReaderImpl.Throw(Exception e)
bei System.Xml.XmlTextReaderImpl.ParseDocumentContent( )
bei System.Xml.XmlTextReaderImpl.Read()
bei System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
bei System.Xml.XmlDocument.Load(XmlReader reader)
bei System.Xml.XmlDocument.Load(String filename)
bei Nini.Config.XmlConfigSource.Load(String path)
bei Nini.Config.XmlConfigSource..ctor(String path)
bei HoldemManager.Infrastructure.MiniConfiguration..ct or()
bei HoldemManager.Infrastructure.Singletons.get_MiniCo nfigurationService()
bei HoldemManager.Bootstrapper.ApplyTheme()
bei HoldemManager.Bootstrapper.CreateShell()
bei Microsoft.Practices.Composite.UnityExtensions.Unit yBootstrapper.Run(Boolean runWithDefaultConfiguration)
bei HoldemManager.App.OnStartup(StartupEventArgs e)
bei System.Windows.Application.<.ctor>b__1(Object unused)
bei System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
bei MS.Internal.Threading.ExceptionFilterHelper.TryCat chWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

already have reinstalled everything but it still does not work. i am using windows 7
need help!

radu_daniel102
11-02-2011, 01:02 PM
I have the same problem..

Dwelf
11-02-2011, 01:25 PM
I have the same problem after I installed (presumably thats what caused it) Windows 7 server pack 1 today. I was way behind on my windows updates so no clue when this came out.

far2shok
11-02-2011, 05:46 PM
And i have the same...

Dakkino
11-03-2011, 10:56 AM
same! any solution?

wrapitup
11-03-2011, 11:14 AM
Same... copying my post from other thread


I can't run HM2 at all. I get the error message immediately upon startup. I have uninstalled, rebooted, and reinstalled with no effect.

Yesterday I ran HM2 fine. I entered my license on a secondary PC, imported HUDs, created a new database and manually imported a folder of 40k hands, and did some review.

I'm running Windows7 Ultimate. HM2 version 5525.

Here are the report details

00:00.015 [Main:UnityBootstrapper.Run] Logger was created successfully.
00:00.031 [Main:UnityBootstrapper.Run] Creating module catalog.
00:00.031 [Main:UnityBootstrapper.Run] Configuring module catalog.
00:00.031 [Main:UnityBootstrapper.Run] Creating Unity container.
00:00.078 [Main:UnityBootstrapper.Run] Configuring the Unity container.
00:00.109 [Main:UnityBootstrapper.ConfigureContainer] Adding UnityBootstrapperExtension to container.
00:00.202 [Main:Bootstrapper.ConfigureContainer] ConfigureContainer loaded in 109.2001ms
00:00.202 [Main:UnityBootstrapper.Run] Configuring ServiceLocator singleton.
00:00.202 [Main:UnityBootstrapper.Run] Configuring region adapters.
00:00.218 [Main:Bootstrapper.ConfigureRegionAdapterMappings] ConfigureRegionAdapterMappings loaded in 15.6001ms
00:00.218 [Main:UnityBootstrapper.Run] Configuring default region behaviors.
00:00.234 [Main:UnityBootstrapper.Run] Registering Framework Exception Types.
00:00.234 [Main:UnityBootstrapper.Run] Creating the shell.
00:00.514 [Main:App.App_DispatcherUnhandledException] Exception: System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent( )
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
at System.Xml.XmlDocument.Load(XmlReader reader)
at System.Xml.XmlDocument.Load(String filename)
at Nini.Config.XmlConfigSource.Load(String path)
at Nini.Config.XmlConfigSource..ctor(String path)
at HoldemManager.Infrastructure.MiniConfiguration..ct or()
at HoldemManager.Infrastructure.Singletons.get_MiniCo nfigurationService()
at HoldemManager.Bootstrapper.ApplyTheme()
at HoldemManager.Bootstrapper.CreateShell()
at Microsoft.Practices.Composite.UnityExtensions.Unit yBootstrapper.Run(Boolean runWithDefaultConfiguration)
at HoldemManager.App.OnStartup(StartupEventArgs e)
at System.Windows.Application.<.ctor>b__1(Object unused)
at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCat chWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent( )
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
at System.Xml.XmlDocument.Load(XmlReader reader)
at System.Xml.XmlDocument.Load(String filename)
at Nini.Config.XmlConfigSource.Load(String path)
at Nini.Config.XmlConfigSource..ctor(String path)
at HoldemManager.Infrastructure.MiniConfiguration..ct or()
at HoldemManager.Infrastructure.Singletons.get_MiniCo nfigurationService()
at HoldemManager.Bootstrapper.ApplyTheme()
at HoldemManager.Bootstrapper.CreateShell()
at Microsoft.Practices.Composite.UnityExtensions.Unit yBootstrapper.Run(Boolean runWithDefaultConfiguration)
at HoldemManager.App.OnStartup(StartupEventArgs e)
at System.Windows.Application.<.ctor>b__1(Object unused)
at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCat chWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

Dakkino
11-03-2011, 11:46 AM
Holdem Manager 2 has been working perfectly untill 2 days ago when I shut down my PC. When I started it again, HM2 didnt work anymore and it gave everytime this error message at the start up. I've been thinking of what happened meantime. Perhaps there have been windows upgrades or maybe it's becouse I added a note to a player through notecaddy... is it possible that that note is creating some troubles when loading HM2 becouse is not able to read it?

wrapitup
11-03-2011, 12:18 PM
Holdem Manager 2 has been working perfectly untill 2 days ago when I shut down my PC. When I started it again, HM2 didnt work anymore and it gave everytime this error message at the start up. I've been thinking of what happened meantime. Perhaps there have been windows upgrades or maybe it's becouse I added a note to a player through notecaddy... is it possible that that note is creating some troubles when loading HM2 becouse is not able to read it?

Same with me. I was using HM2 fine until 12hrs ago. I did not touch notecaddy. I didn't update windows as far as I know.

Dakkino
11-03-2011, 12:41 PM
i think that notecaddy isn't the problem then...
but i am thinking about Window Defender, this has been updated with this windows update: KB915597 (Definition 1.115.988.0) u have this? can that be the problem ?
i am trying to unistall that without succes for moment, couse don't appear on disinstallable items :(

p.s. sorry my english

Dakkino
11-03-2011, 12:55 PM
http://forums.holdemmanager.com/hm2-releases/138751-hem-2-does-not-start.html#post690151

maybe we don't get an answer couse the post is in the wrong place
i post there too

wiciu-ck
11-03-2011, 01:44 PM
and I have the same problem :(

Dakkino
11-03-2011, 02:32 PM
SOLVED:

C:\Users\Username\AppData\Roaming\HoldemManager

delete all inside there except config and database folder

have fun don't forget to say tnx XD

wrapitup
11-03-2011, 02:54 PM
Thanks dudeeeeeeeeee

radu_daniel102
11-03-2011, 02:55 PM
Thanks!!!

far2shok
11-03-2011, 04:54 PM
Grand Mercy!!!!!

wiciu-ck
11-03-2011, 06:20 PM
I've done this several times, removed, uninstal, install, changing the name, imported from HM1 and did not import, I created a new database - nothing helps

udbrky
11-03-2011, 07:42 PM
delete everything EXCEPT FOR DATABASE AND CONFIG FOLDER in
7: C:\Users\username\AppData\Roaming\HoldemManager\

Showing hidden files: How to show hidden files in Windows 7 (http://www.bleepingcomputer.com/tutorials/tutorial151.html)

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
Showing hidden files: Microsoft Corporation (http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true)
uninstall, reinstall

http://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe

PM me your log file if you still don't get it going - it's in that roaming\holdemmanager folder.

Not every issue is the same.

nokl
11-05-2011, 06:19 AM
Same problem. Deleting files from appdata\roaming\holdemmanager doesn't help

far2shok
11-05-2011, 06:39 AM
Same Problem after new update.... Deleting folders doesn't fix problem

nokl
11-05-2011, 09:10 AM
Hey it's a big problem, why don't anybody tell anything to this?
Hm2 just doesn't starts!

udbrky
11-05-2011, 05:18 PM
I need the log files to figure this out, but I haven't received them from you guys.


7: C:\Users\username\AppData\Roaming\HoldemManager\
Showing hidden files: How to show hidden files in Windows 7 (http://www.bleepingcomputer.com/tutorials/tutorial151.html)
XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
Showing hidden files: Microsoft Corporation (http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true)

Matthias1
11-05-2011, 06:54 PM
Thanks! Works perfectly :)

Derek VanDamme
11-05-2011, 08:45 PM
My HEM2 won't start either. I am not getting the same message as OP. I am supposed to have 27 days left on my trial. When I try starting, it tells me 0 days left in trial and stalls out. So I just bought it and downloaded recent update and rebooted. Same problem upon start up. I tried deleting the files suggested in this thread and restarted. Still same problem.

Any help?

nokl
11-06-2011, 05:13 AM
Well it's not good when hm2 crushes during weekend and doesn't start at all. I've sent tons of log files to support and to udbrky but i still have no response.

Do you have some more important things than hm2 not starting on many user's machines?

shorn
11-06-2011, 10:54 AM
SOLVED:

C:\Users\Username\AppData\Roaming\HoldemManager

delete all inside there except config and database folder

have fun don't forget to say tnx XD

thx a lot :D

udbrky
11-07-2011, 09:13 AM
nokl and derek - I'm waiting to hear back from my last correspondence. Sorry, I did get some sleep this week, but weekends aren't existing for right now.

nokl
11-07-2011, 11:47 AM
I uninstalled that updated hm2, then i installed HM2Setup_2.0.0.5518. And i'm afraid now to update to lose all my settings and marked hands. But hm2 needs to be updated lots of times, that's why i don't know what to do now...

nokl
05-07-2013, 05:03 PM
hm2 crushed today and is not starting after that. I rebooted my pc -- not helping. It just stops at "the art and science of winning poker" window.

I updated hm2 to 7742_Hm2AutoUpdate -- doesn't start too. What should i do to start it?

roba59
05-07-2013, 05:05 PM
My hm2 didn't crashed but I can't open it. It stops at "the art and science of winning poker" window too.

udbrky
05-07-2013, 10:09 PM
Please duplicate the issue.

Open Windows Event Viewer's - Windows Logs - Applications.

Check for any errors and send the information by saving the error. They should be right at the top. We need errors, not information.

Please send a log file as well.

http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

to support@holdemmanager.com with a link to your post.

nokl
05-08-2013, 02:57 AM
i sent e-mail to hm2support@holdemmanager.com can you check pls?
It's kinda urgent -- i can't play without hm2.
thanks

nokl
05-08-2013, 10:41 AM
i got an e-mail with an advice to delete this folder
C:\Users\username\AppData\Local\Hold'em_Manager

It helped -- hm2 starts now. Maybe it will help someone else

roba59
05-08-2013, 11:21 AM
Thank you. It helped.