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View Full Version : Updated, 1st day works fine, 2nd day not at all?



ese
07-16-2009, 08:39 PM
I'm playing on Betsafe (ongame)
I was playing on towergaming but moved to betsafe, on towergaming everything was working perfectly fine, but on betsafe not so much. Got some help from a friend with a hmhud.exe that was linked into a thread, after a lot of random (?) back and forward I managed to get it to work, yes! but then next day when I started HEM again it didnt work, tried to do same things over again but didn't help.
Then I realised that I had old version of HEM, so installed new beta, and yes! everythin works perfectly fine again! but next day (again!) it does not work again.

What happens?
HUD detects tables
HUD does not detect players
Import does not import hands

Please I'm very frustrated and confused how it works one day and then next day without any changes what so ever it doesn't work at all :confused:
I've tried to re-install HEM, and also tried to install older beta, and I have tried the hmhud.exe from the thread (http://www.holdemmanager.net/forum/showthread.php?t=6907&page=3 and followed other step and changed 8,Poker.exe to 10,Poker.exe in ExeNames) but nothing seems to help this time.

thanks for any help I can receive.

fozzy71
07-16-2009, 10:34 PM
Can you please give me some more details by answering these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

ese
07-17-2009, 07:30 AM
Can you please give me some more details by answering these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

1) What version of Holdem Manager are you using?
Latest (1.09 beta 18a)

2) a. What poker site are you playing on and does the problem occur on more than one site?
Betsafe

b. Have you clicked on the Start Auto Import button?
Yes

3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site.
It is properly set up

4) Check to see if the hand histories are showing up in the correct folder.

In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client.

While playing, go to that folder on your PC and see if new hand histories that correspond to the tables your playing at are showing up. This is not relevant where the site uses a database like on Ongame or Prima.

If you can see the hand histories, right-click on the hand history, choose Properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum.
C:\Users\Aldrin\AppData\Local\P5\Betsafe\handhisto ry

4) If the hand histories are not showing up in the folder, then go back to the FAQ, as they should show you how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder.

Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully?
No, HEM imported them 2 days ago, the day after without any changes at all it didn't import anymore

5a) If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.
Ok, did this and it seems to work again, thank you :)

6) Have you tried the Table Finder and did it work?

7) If you open the hand history files, are they written in English? Note that they should be.

8) Make sure UAC is disabled and unselect it and restart if it is.

9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

fozzy71
07-17-2009, 08:57 AM
Excellent, once you get all the hands exported from your old DB (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173), and imported to your new DB, you can delete the old, damaged DB. (http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21)